Are You Changing Tactics or Moving the Goal Posts?

When we change our minds about the goals of a project, delays often result. Changing goals can cause delays even when the changes narrow the scope of the project. Why do we make so many major changes so late in development? Two possible reasons are that some goal changes seem smaller than they really are, while other goal changes masquerade as changes in tactics.

Some goal changes seem smaller than they really are

Imagine that you're an office tower developer, and that your 188-story building in Singapore has in place about 80 stories of steel, 60 stories of concrete floors, and 40 stories of glass skin. One thing that won't be on the agenda of a status review meeting is switching to a different steel alloy for floors 1 through 50.

No one would consider changing something so basic so late in the project. Yet, in product development in other industries, this sort of thing happens maddeningly often. When schedules slip and budgets overrun, our first instinct — too often — is to change the design.

Using computers for new product development is one source of this problem. Whether the product is software, integrated circuits, or even legislation, products developed with software tools don't exist physically until development is fairly advanced. When we're building a skyscraper, the physical form of the building itself helps us see the folly of many proposed changes, but products developed using software tools often lack physical form. Because of this "software effect" we feel free to move the goal posts.

Some goal changes masquerade as changes in tactics

When the workpiece
isn't physical, but is
instead represented in
software, it often
seems more malleable
than it really is

Proximity to the troubles of the status quo lets us see the necessity of a change, but it also distorts our view of it. People who propose changes are usually very familiar with the reasons for the change, and very likely to see clearly — or be affected by — the consequences of not making the change. To the proposer, the change is necessary and merely tactical, while everyone else can see clearly that it's a change in goal.

Every project goes through changes, and we must learn to limit them. Too often, my change is a needed correction, while your change is needless feature-mongering. When a debate about a change has taken this form, it's possible that both sides are right — there is a real need to change tactics, but the change proposed to address that need is more than tactical.

So if you're about to propose a change, ask yourself: Am I actually moving the goal posts — are my perceptions affected by the "software effect?" And if the change is tactical: "Is it only tactical, or is it a change of goal too?"  Top    Next Issue

Are your projects always (or almost always) late and over budget? Are your project teams plagued by turnover, burnout, and high defect rates? Turn your culture around. Read 52 Tips for Leaders of Project-Oriented Organizations, filled with tips and techniques for organizational leaders. Order Now!

Your comments are welcome

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

This article in its entirety was written by a human being. No machine intelligence was involved in any way.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Project Management:

Remote Facilitation in Synchronous Contexts: II

Facilitators of synchronous distributed meetings — meetings that occur in real time, via telephone or video — encounter problems that facilitators of face-to-face meetings do not. Here's Part II of a little catalog of those problems, and some suggestions for addressing them.

Durable Agreements

People at work often make agreements in which they commit to cooperate — to share resources, to assist each other, or not to harm each other. Some agreements work. Some don't. What makes agreements durable?

Unnecessary Boring Work: I

Work can be boring. Some of us must endure the occasional boring task, but for many, everything about work is boring. It doesn't have to be this way.

Symbolic Self-Completion and Projects

The theory of symbolic self-completion holds that to define themselves, humans sometimes assert indicators of achievement that either they do not have, or that do not mean what they seem to mean. This behavior has consequences for managing project-oriented organizations.

Premortems

Premortems are simulated retrospective examinations of future events, conducted as if those future events had already occurred. By combining the benefits of psychological safety with a shift in temporal perspective, they offer advantages for planners.

See also Project Management for more related articles.

Forthcoming issues of Point Lookout

Coming April 17: How to Answer When You Don't Know How to Answer

People engaged in knowledge work must often respond to questions that test the limits of their knowledge, or the limits of everyone's knowledge. Responding effectively to such questions advances us all. Available here and by RSS on April 17.

And on April 24: Antipatterns for Time-Constrained Communication: 1

Knowing how to recognize just a few patterns that can lead to miscommunication can be helpful in reducing the incidence of problems. Here is Part 1 of a collection of communication antipatterns that arise in technical communication under time pressure. Available here and by RSS on April 24.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrendPtoGuFOkTSMQOzxner@ChacEgGqaylUnkmwIkkwoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

• Get 2001-2 in Geese Don't Land on Twigs (PDF, )
• Get 2003-4 in Why Dogs Wag (PDF, )
• Get 2005-6 in Loopy Things We Do (PDF, )
• Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
• Get 2009-10 in The Questions Not Asked (PDF, )
• Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info