| October 3, 2001 | Volume 1, Issue 40 |
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by Rick Brenner
Dramatic changes in policy or procedure are often challenging, especially when they have some boneheaded components. But by accepting them, by anticipating what you can, and by applying Pareto's principle, you can usually find a safe path that suits you.
heryl couldn't believe what she was hearing. As Regional Director of IT Services, she would be implementing the new procedures for requisitioning desktop and laptop equipment, and she could see chaos looming. She felt that familiar knot forming in the back of her neck as she envisioned hoards of frustrated project managers screaming for her head.
Maybe it was time to retire and open that florist shop — but she couldn't really afford that. She would have to find a way to make this work, or find another job someplace.
Before the changes, IT Service Representatives received requisitions for new equipment, and checked them for correctness and compliance with standards. If there were any mistakes, the Service Rep would contact the requisitioner. Under the new scheme, the Service Reps would simply bounce the form back to the originator. They would no longer assist requisitioners in fixing defective requisitions. According to headquarters, this would reduce costs: "It's time they grew up and learned how to complete a simple form."
The form was simple, but the equipment being specified wasn't. And since the list of approved configurations was changing constantly, lots of requisitions would bounce. Some projects would be delayed, and Cheryl could see how her department would be caught in the middle.
Next morning, she had a brilliant idea. Instead of worrying, she would anticipate. Here's what she realized:
Use Pareto's Principle
(the 80/20 rule) to
focus your attention.
By addressing 20%
of the problems, you can
eliminate 80% of your load.
When change comes, we can worry about what the future holds, or we can anticipate what might happen, and deal with it. Is a change coming for you? Are you worrying or anticipating?
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There is much information on the Web and elsewhere about Pareto's Principle. For example, visit CDS Solutions, or J. A. Schumpeter, 'Vilfredo Pareto', in Ten Great Economists from Marx to Keynes. New York: Oxford University Press, 1965.
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