When we take time to express to others our appreciation for what they do for us, a magical thing happens.
nother year is ending, and I'm suddenly aware that I've been writing Point Lookout for four years. This issue is my 209th. When I recall how anxious I once was about having enough to say every week, I wonder what I was so worried about. My idea file keeps growing.
Doing anything at all for four years rarely happens by chance — it takes intention, determination, and most of all, it takes support from other people. So this week seemed like a good time to express my appreciation for the support you all have given me.
To readers
Point Lookout now (December 2004) has almost 2,000 subscribers. Despite flooded inboxes and hectic interrupt-driven days, many of you spend five or ten minutes a week reading Point Lookout. I appreciate the gift of your time.
To forwarders
Express your appreciation to those who support what you do
Motivated by an idea or an insight, and caring about friends, relatives or colleagues, some of you forward Point Lookout to others, and some of them eventually subscribe. Word of mouth is the most valuable form of marketing there is. Word of mouth isn't for sale, and I appreciate you for passing the word.
To recommenders
At my Web site, on the pages that contain archived back issues, there's a recommend-to-a-friend link that lets readers send articles to friends. I know that when you recommend an article to a friend, you're putting yourself out there, and I appreciate that vote of confidence.
To change-of-address requesters
When you change companies or service providers, many of you send me change-of-address requests. For publishers of free email newsletters, there is no higher compliment, and I appreciate you for sending address changes at what is no doubt a hectic time of transition.
To commenters
I receive a steady stream of comments and feedback from readers, usually about specific articles, but sometimes more general than that. I appreciate the time it takes to frame your thoughts and send me an email message, whether it's a criticism, a suggestion or a thank-you.
To international subscribers
I live and write in the US, in Boston, and — based on email addresses — Point Lookout goes to subscribers in 39 other countries. The actual number of outside-of-the-US addresses is probably even more. I appreciate the Internet for helping me to reach you wherever you are, and I appreciate your willingness to read what I write, despite my writing in what is for many of you a foreign language.
And now, if you like, it can be your turn to express appreciations. Think of something you do often — every day or every week — something that's important to you. Are there people in your life who have made that possible? Maybe you know who they are, and maybe they're close to you. Or maybe you've never met them. Express your appreciation to them for the things they do that make what you do possible and rewarding. You'll feel great, they'll feel great and you'll both find ways to make it all keep happening. TopNext Issue
The article you've been reading is an archived issue of Point Lookout, my weekly newsletter. I've been publishing it since January, 2001, free to all subscribers, over the Web, and via RSS. You can help keep it free by donating either as an individual or as an organization. You'll receive in return my sincere thanks — and the comfort of knowing that you've helped to propagate insights and perspectives that can help make our workplaces a little more human-friendly. More info
When somebody complains to you about someone else's performance, you're entering into another dimension — a dimension of three minds. That's the signpost up ahead — your next stop, the Triangulation Zone.
Although we sometimes make decisions with incomplete information, we do the best we can, given what we know. Sometimes, we make wrong decisions not because we have incomplete information, but because we make mistakes in how we reason about the information we do have.
Have you ever heard nasty rumors about yourself? When rumors are damaging, they can hurt our careers, our self-esteem, and even our health. Sadly, our response to rumors often compounds the serious damage they do.
When tempers flare, or tension fills the air, many of us contribute to the stew, often without realizing that we do. Here are some haiku that describe some of the many stances we choose that can lead groups into tangles, or let those tangles persist once they form.
In project work, we often make decisions with incomplete information. Sometimes we narrow the options to a few, examine their strengths and risks, and make a choice. In our deliberations, some advocates use a technique called the Straw Man fallacy. It threatens the soundness of the decision, and its use is very common.
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Managing global or dispersed teams is challenging — miscommunications, misunderstandings, and interpersonal conflict all thrive in the typical environment of the distributed team. And they're even more common in global teams, because of time-zone offsets and language and cultural differences. We'll inventory the challenges distributed and global teams face, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees will learn concrete techniques for preventing and dealing with the problems that accompany global and distributed teams. Read more about this program. Here are some upcoming dates for this program:
Person-to-Person Communication for Project Managers
When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:
Organizational Politics for People Who Hate Politics
Have you ever felt powerless to implement an important new idea? Have you ever been "blind-sided" at a meeting? Have you ever lost two good employees because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in them from time to time, but we've also known some people who seem to be able to engage and prosper. How is that done? We'll inventory the challenges of organizational politics, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees learn concrete techniques for dealing with the problems that arise in workplace politics, while keeping their integrity intact. Read more about this program. Here are some upcoming dates for this program:
The Politics of Meetings for People Who Hate Politics
There's a lot more to running an effective meeting than having the right room, the right equipment, and the right people. With meetings, the whole really is more than the sum of its parts. How the parts interact with each other and with external elements is as important as the parts themselves. And those interactions are the essence of politics for meetings. This program explores techniques for leading meetings that are based on understanding political interactions, and using that knowledge effectively to meet organizational goals. Read more about this program. Here's an upcoming date for this program:
Ever wonder if there isn't a better way to travel? Travel is essential, but the hassles of travel aren't. Read 202 Tips for Business Travel to learn how to convert business travel from a time-wasting hassle to a breeze. Revised and updated for 2008 with 101 new tips! Check it out!
Projects never go quite as planned. We expect that, but we don't expect disaster. How can we get better at spotting disaster when there's still time to prevent it? How to Spot a Troubled Project Before the Trouble Starts is filled with tips for executives, senior managers, managers of project managers, and sponsors of projects in project-oriented organizations. Check it out!
Are you fed up with tense, explosive meetings? Are you or a colleague targets of a bully? Read 101 Tips for Managing Conflict to learn how to make peace with conflict. Check it out!
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nother year is ending, and I'm suddenly aware that I've been writing Point Lookout for four years. This issue is my 209th. When I recall how anxious I once was about having enough to say every week, I wonder what I was so worried about. My idea file keeps growing.
Doing anything at all for four years rarely happens by chance — it takes intention, determination, and most of all, it takes support from other people. So this week seemed like a good time to express my appreciation for the support you all have given me.
Top 
Next IssueThe article you've been reading is an archived issue of Point Lookout, my weekly newsletter. I've been publishing it since January, 2001, free to all subscribers, over the Web, and via RSS. You can help keep it free by donating either as an individual or as an organization. You'll receive in return my sincere thanks — and the comfort of knowing that you've helped to propagate insights and perspectives that can help make our workplaces a little more human-friendly. More info
The Triangulation Zone
The Fallacy of the False Cause
Responding to Rumors
Decision-Making and the Straw Man
Download to
Ever wonder if there isn't a better way to travel? Travel is essential, but the hassles of travel aren't. Read 202 Tips for Business Travel to learn how to convert business travel from a time-wasting hassle to a breeze. Revised and updated for 2008 with 101 new tips! Check it out!
Projects never go quite as planned. We expect that, but we don't expect disaster. How can we get better at spotting disaster when there's still time to prevent it? How to Spot a Troubled Project Before the Trouble Starts is filled with tips for executives, senior managers, managers of project managers, and sponsors of projects in project-oriented organizations. Check it out!
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Are you fed up with tense, explosive meetings? Are you or a colleague targets of a bully? Read 101 Tips for Managing Conflict to learn how to make peace with conflict. Check it out!
Are you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt? Read 101 Tips for Managing Change to learn how to plan and execute your change efforts to inspire real, passionate support. Check it out!
A Tip a Day arrives by email each business day. It's 20 to 30 words at most, and gives you a new perspective on the hassles and rewards of work life. Most tips also contain links to related articles. Free!
Do you ever wonder if all these meetings are really necessary? (They aren't) Or whether there isn't some better way to get this work done? (There is) Read 101 Tips for Effective Meetings to learn how to make meetings more productive — and more rare. Check it out!
