| September 27, 2006 | Volume 6, Issue 39 |
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by Rick Brenner
The roots of both creative and destructive conflict can often be traced to differing assumptions of the parties to the conflict. Working out these differences is a lot easier when we know what everyone's assumptions are.
ince they were now officially stuck, Suzanne suggested they take a ten-minute break, and everyone agreed. Lynn left the conference room immediately, and the others went to the back kitchen area to get coffee. That left Matt and Suzanne.
Suzanne had an idea. "I'm wondering," she began, "if maybe the problem isn't someplace else."
Matt, puzzled, tilted his head and said, "By that you mean..."
"I mean, maybe we disagree because we're making different assumptions about something we don't know we're making different assumptions about."
Matt smiled. "I'm sorry, but tortured grammar is my specialty." They both chuckled. "But OK, tell me what you mean."
Suzanne obliged. "I remember something called the Johari window." She went on to show him how they could use the Johari window to expose differing assumptions, and it went something like this.
The Johari window is a four-pane window in which each pane represents a category of our joint knowledge. The panes are Open, Blind, Hidden and Unknown. Open: I'm aware of this knowledge, and so are you. Blind: You're aware of this knowledge, but I'm not. Hidden: I'm aware of this knowledge, but you're not. And Unknown: Both of us are clueless about this.
When we disagree, the sources of our disagreement can often be outside our mutual awareness. Using the Johari window to classify our assumptions, we can surface them using techniques that are best for each of the Johari window's four categories.
When we disagree,
the sources of our
disagreement can often
be outside our
mutual awareness
These two kinds of assumptions are the easiest to find and discuss. In the issue after next, we'll look at two more that are somewhat more problematic.
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The Johari Window was developed by Joseph Luft and Harry Ingham (Joe and Harry) in the 1960s. There's no better work on the topic than their own: Luft, Joseph. Of Human Interaction: The Johari Model. Palo Alto, CA: Mayfield Publishing Co., 1969. It's out of print, so check the library.
Finding assumptions that are outside our awareness is a skill that helps you generate "brilliant questions." See "Asking Brilliant Questions," Point Lookout for November 22, 2006, for more.
Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!
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See also Personal, Team and Organizational Effectiveness, Problem Solving and Creativity and Conflict Management for more related articles.
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