When leaders try to motivate their organizations for Change, we sometimes hear justifications like, "The definition of insanity is doing the same thing over and over again and expecting different results." Or sometimes we hear, "If you keep doin' what you're doin', you'll keep gettin' what you're gettin'."
The reasoning is, "We're all unhappy with what's happening now, so let's try this new proposal — it's bound to be better." Plausible enough, until you think about it a little more carefully. Here are three reasons for doubt.
- We can't really do the same thing twice
- We might like to believe that an organization can reliably repeat a set of actions, but if people are involved, it isn't really true. First, management rarely has a level of control over the rest of the employees sufficient to justify the claim that exact repetition is possible. But more important, we as people don't have that kind of control of our own actions — we're humans, not robots. We have good days and bad. Precise repetition is impossible, and that's often one reason why results are so variable.
- The context is always changing
- Even if we could repeat a set of actions precisely, the context in which we act is always changing, and that affects the outcome. Imagine a football team believing that since they scored once using a certain play, all they have to do to win is to execute that same play exactly again and again. The folly of that belief is evident as soon as you recall that there's another team of thinking people on the field. And so it is in business.
- We can't know everything about the circumstances
- We're humans, not robots.
We have good days and
bad. Precise repetition
is impossible.Even if we could repeat our actions precisely, and even if the context were constant, we can't be certain that the initial circumstances are what we think they are, because we can't know all there is to know about them. That is, we choose our actions based on the situation, and that choice requires that we identify the situation. Since the world is far more complex than we can grasp, we use our intuition — we guess. And we can't be certain that we make the same guess in the same circumstances every time.
Given all this, a more accurate version of the slogan might be, "The definition of insanity is doing precisely the same thing over and over again, ensuring identical circumstances and a deterministic universe, and expecting different results." But then, that slogan isn't nearly facile enough for the intended effect.
One of the salient features of insanity (which isn't a clinical term anyway) must surely be an inability to grasp reality. It seems clear that the old saw defining insanity fails to grasp reality. When it comes to doing the same thing over and over again, expecting the same results might be even loopier than expecting different results. Top Next Issue
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More articles on Organizational Change:
- Look Before You Leap
- When we execute complex organizational change, we sometimes create disasters. It's ironic that even
in companies that test their products thoroughly, we rarely test organizational changes before we "roll
them out." We need systematic methods for discovering problems before we execute change efforts.
One approach that works well is the simulation.
- The Ties that Bind
- Changing anything in an organization reveals how it's connected to its people, to its processes, to
its facilities, and to the overall context. Usually, these connections reach out much further into the
organization than we imagine.
- Letting Go of the Status Quo: the Debate
- Before we can change, we must want to change, or at least accept that we must change. And somewhere
in there, we must let go of some part of what is now in place — the status quo. In organizations,
the decision to let go involves debate.
- Obstacles to Finding the Reasons Why
- When we investigate what went wrong, we sometimes encounter obstacles. Interviewing witnesses and participants
doesn't always uncover the reasons why. What are these obstacles?
- Patching Up the Cracks
- When things repeatedly "fall through the cracks," we're not doing the best we can. How can
we deal with the problem of repeatedly failing to do what we need to do? How can we patch up the cracks?
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- Briefly, when people exhibit narcissistic behavior they're engaging in activity that systematically places their own interests and welfare ahead of the interests and welfare of anyone or anything else. It's behavior that threatens the welfare of the organization and everyone employed there. Available here and by RSS on February 28.
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- The Power Affect: How We Express Our Personal Power
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