January 31, 2007	Volume 7, Issue 5
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Astonishing Successes

by Rick Brenner

When we have successes that surprise us, we do feel good, but beyond that, our reactions are sometimes self-defeating. What happens when we experience unanticipated success, and how can we handle it better?

ou've just learned that something you've been working on is a success — an astonishing success. You probably feel great, and at the same time, you might feel troubled. Maybe you worry that the success isn't real, or that something bad is about to happen, or that from now on, they'll expect much more of you.

These worries can undermine the very natural sense of triumph you might otherwise have. What are these paradoxical feelings, and what can you do to put them to rest?

Here are some examples of the feelings some of us have when we succeed.

I don't deserve it

The concept of "deserving" probably doesn't apply to success. Success isn't necessarily the result of a decision by a panel of judges. Most often, success follows real achievement or random chance or both. Deserving has nothing to do with it.

What if they find out the truth about me?

If you have a low assessment of your own contributions or self-worth, others can sense it, and they adjust their assessments of you accordingly. It's your own view of yourself, rather than the discovery of truth, that leads to the readjustment by others. Success is not a sign
that something bad
is about to happen.
The Universe
doesn't keep score.

Something bad is about to happen

The universe doesn't keep score. No known mechanism is at work to "even things out."

I'm completely responsible for this success

Almost everything that happens in the modern workplace is a group effort. Feelings of superiority and total responsibility for success aren't likely to be rooted in objective reality.

And here are some perspectives that help allay the anxiety-producing concerns above.

Neither success nor failure is wholly earned

There's an element of chance (or the hand of the divine, depending on your point of view) in all things.

Express your appreciation

If the astonishing success is your own, you probably know some people who helped. Express your appreciation. When the success isn't your own, express your appreciation to those experiencing success. These appreciations feel good, both to the givers and to the receivers.

A sense of Chaos is common

Astonishing success can be a "foreign element" in the sense of the Satir Change Model. Because a foreign element can throw you into Chaos, the better you are at dealing with Change, the better you will be at coping with success.

Expect the fall

After the immediate success experience, many people experience a feeling of relative letdown. Learning to manage these feelings can be very helpful. See "After the Accolades: You Are Still You," Point Lookout for February 13, 2002, for more.

More success is on the way

If you've worked to achieve success, and you've achieved it, then it's more likely to happen again. Your work contributed. Get ready for more success.

Sometimes, my reality does exceed my dreams. But dreams are supposed to be beyond reality — that's what makes them dreams. When they aren't, I remind myself to dream bigger. Can you dream bigger?  Top    Next Issue

For more on achieving and inspiring goals, see "Corrales Mentales," Point Lookout for July 4, 2001; "Commitment Makes It Easier," Point Lookout for October 16, 2002; "Beyond WIIFM," Point Lookout for August 13, 2003; "Your Wishing Wand," Point Lookout for October 8, 2003; "Give It Your All," Point Lookout for May 19, 2004; "Knowing Where You're Going," Point Lookout for April 20, 2005; "Workplace Myths: Motivating People," Point Lookout for July 19, 2006; and "Achieving Goals: Inspiring Passion and Action," Point Lookout for February 14, 2007.

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More articles on Personal, Team, and Organizational Effectiveness:

Take Regular Temperature Readings

Team interactions are unimaginably complex. To avoid misunderstandings, offenses, omissions, and mistaken suppositions, teams need open communications. But no one has a full picture of everything that's happening. The Temperature Reading is a tool for surfacing hidden and invisible information, puzzles, appreciations, frustrations, and feelings.

Express Your Appreciation and Trust

Some people in your organization have done really outstanding work. You want to recognize that work, but the budget is so small that anything you could do would be insulting. What can you do? Express your Appreciation and Trust.

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How much of the time and energy you spend in meetings goes to finding the best way? or a better way? It's of questionable value unless you first agree on what you mean by "better" or "best."

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Where do the days go? How can it be that we spend eight, ten, or twelve hours at work each day and get so little done? To find more time, focus on strategy.

See also Personal, Team, and Organizational Effectiveness for more related articles.

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Public seminars

Person-to-Person Communication for Project Managers

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:

• Download to
  your calendarDes Moines, IA: February 16, Breakfast Meeting, Central Iowa Chapter of The Project Management Institute. Register now.
   
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  your calendarDes Moines, IA: February 16, Lunch Meeting, Central Iowa Chapter of The Project Management Institute. Register now.
   
• Houston, Texas: May 8, Monthly Meeting, Houston Chapter of the Project Management Institute.
   
• Houston, Texas: May 9, Monthly Meeting, Houston Chapter of the Project Management Institute.
   

The Race to the South Pole: The Power of Agile Development

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough. Lessons abound. Among the more important lessons are those that demonstrate the power of the agile approach to project management and product development. Read more about this program. Here's an upcoming date for this program:

• Download to
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Human-Centered Risk Management

Most of us can assess technological risks, but risks related to human behavior tend to resist our best efforts. This session provides a framework for evaluating risks related to the behavior of individuals, teams, organizations and people generally. Human-centered risk differs from technological or market risk, because objective evaluation requires acknowledging personal and organizational limitations and failures. Since some of those limitations and failures might apply to the people assessing the risks, or to their superiors, there's a tendency to deny them or to explain them away. Our approach examines capability, organization, context, risk mitigation, and workplace politics. It has tools for guiding the assessment and management of human-centered risk, and we show how to extend these tools to suit your situation. You'll learn how to identify sources of risk in human behavior; recognize systemic and individual barriers to acknowledging risk; assess the effects of organizational turbulence; determine the risk associated with inappropriate internal risk transfer; estimate the effects of team dysfunction, toxic conflict and turnover; and measure the impact of workplace politics. Read more about this program. Here's an upcoming date for this program:

• Download to
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The Race to the South Pole: Ten Lessons for Project Managers

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough, but to project managers, the story is fascinating. Lessons abound. Read more about this program. Here's an upcoming date for this program:

• Columbia, Missouri: May 17, Full-Day Workshop, Mid Missouri Chapter of the Project Management Institute.
   

Project Management in Fluid Environments

Most people now work in environments that can best be characterized as fluid, because they're subject to continual change. We never know what's coming next. In such environments, managing — teams, projects, groups, departments, or the enterprise — often entails moving from surprise to surprise while somehow staying almost on track. It's a nerve-wracking existence. This program provides numerous tools that help project managers who work in fluid environments. Read more about this program. Here's an upcoming date for this program:

• Columbia, Missouri: May 17, Monthly Meeting, Mid Missouri Chapter of the Project Management Institute.
   

The Politics of Meetings for People Who Hate Politics

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• Rochester, New York: May 24, Professional Development Day, Rochester Chapter of the Project Management Institute.