Retention

Tracy Adams

Tracy: One additional thought on employee retention: there has been a lot of research done around the idea that people take a job for the company and leave a job because of their manager. It would seem then to follow that training managers to be better managers would reduce employee turnover. I can tell you that in my own organization, I support two groups that do very similar work, but turnover in one group is much higher than the other. Since benefits, pay, perks, etc. are identical, one of the clearly differentiating factors is the two different managers.

Keep the good stuff coming!

Rick: Certainly sounds right to me. And sometimes managers who report to different managers get different direction and face different constraints. So even though one seems to do better than the other, the source of the differences can be higher in the organization. In some sense, nearly everyone who gets promoted is a "first-time something" and needs training or mentoring to do that job well.

Deborah McMillin

Just finished reading this week's newsletter about retention. Hmm. I have read in numerous newsletters and magazines and heard on TV news programs the same advice you are suggesting in hopes of retaining current employees. My response is always the same, "If they want to leave, then leave."

As you say, "Most job shifters convince themselves that their new jobs are steps up, and maybe they are." So, good-bye and good luck. Why should I spend my time, effort, and money to keep people who don't want to be here in the first place?

Life is not a bowl of ice cream day in and day out; you regularly need to eat your vegetables in order to maintain your health.

It seems to me that frequent job shifters would also be remote control junkies type of people always anxious to see what else is available hoping the next shift is more entertaining, exciting, etc. Sometimes it is, but most of the time it isn't.

There is a reason what we do is called "work." It takes sustained effort. This appears to be a characteristic some are lacking these days - especially those who want to be president of the company a week after they arrive.

I say again, if they want to leave "so long, far well, auf wiedersehen, good-bye!"

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At the Sound of the Tone, Hang Up

When the phone rings, do you drop whatever you're doing to answer it? Do you interrupt face-to-face conversations with live people to respond to the jerk of your cellular leash? Listen to seemingly endless queues of voicemail messages? Here are some reminders of the choices we sometimes forget we have.

Should I Keep Bailing or Start Plugging the Leaks?

When we're flooded with problems, and the rowboat is taking on water, we tend to bail with buckets, rather than take time out to plug the leaks. Here are some tips for dealing with floods of problems.

Holey Grails

How much of the time and energy you spend in meetings goes to finding the best way? or a better way? It's of questionable value unless you first agree on what you mean by "better" or "best."

Mudfights

When we steer the discussion away from issues to attack the credibility, motives or character of our debate partners, we often resort to a technique known as the ad hominem attack. It's unfair, it's unethical, and it leads to bad, expensive decisions that we'll probably regret.

Recovering Time: Part I

Where do the days go? How can it be that we spend eight, ten or twelve hours at work each day and get so little done? To recover time, limit the fragmentation of your day. Here are some tips for structuring your working day in larger chunks.

See also Personal, Team and Organizational Effectiveness for more related articles.

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Person-to-Person Communication for Project Managers

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:

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  your calendarColumbus, Ohio: July 10, Dinner Meeting, Central Ohio Chapter of the Project Management Institute.
   
• Richmond, Virginia (West End): February 18, 2009, Monthly Meeting, Central Virginia Chapter of The Project Management Institute. Register now.
   
• Richmond, Virginia (South End): February 19, 2009, Monthly Meeting, Central Virginia Chapter of The Project Management Institute. Register now.
   

Organizational Politics for People Who Hate Politics

Have you ever felt powerless to implement an important new idea? Have you ever been "blind-sided" at a meeting? Have you ever lost two good employees because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in them from time to time, but we've also known some people who seem to be able to engage and prosper. How is that done? We'll inventory the challenges of organizational politics, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees learn concrete techniques for dealing with the problems that arise in workplace politics, while keeping their integrity intact. Read more about this program. Here are some upcoming dates for this program:

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  your calendarColumbus, Ohio: July 10, One-Day Workshop, Central Ohio Chapter of the Project Management Institute.
   
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  your calendarWherever you are: it's a teleseminar: October 22, Teleseminar, Computer Aid, Inc. (CAI). Register now.
   
• Albany, New York: January 21, 2009, Dinner Meeting, Upstate New York Chapter of the Project Management Institute. Register now.
   

Managing Virtual Teams for Real Results

Managing global or dispersed teams is challenging — miscommunications, misunderstandings, and interpersonal conflict all thrive in the typical environment of the distributed team. And they're even more common in global teams, because of time-zone offsets and language and cultural differences. We'll inventory the challenges distributed and global teams face, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees will learn concrete techniques for preventing and dealing with the problems that accompany global and distributed teams. Read more about this program. Here are some upcoming dates for this program:

• Dayton, Ohio: September 16, Monthly Meeting, Dayton Miami Valley Chapter of the Project Management Institute.
   
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  your calendarWherever you are: it's a teleseminar: November 6, Teleseminar, Computer Aid, Inc. (CAI). Register now.
   

The Politics of Meetings for People Who Hate Politics

There's a lot more to running an effective meeting than having the right room, the right equipment, and the right people. With meetings, the whole really is more than the sum of its parts. How the parts interact with each other and with external elements is as important as the parts themselves. And those interactions are the essence of politics for meetings. This program explores techniques for leading meetings that are based on understanding political interactions, and using that knowledge effectively to meet organizational goals. Read more about this program. Here's an upcoming date for this program:

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  your calendarBedford, Massachusetts: January 20, 2009, Monthly Meeting, Boston SPIN.