Stonewalling: Part I
by Rick Brenner
Stonewalling is a tactic of obstruction used by those who wish to stall the forward progress of some effort. Whether the effort is a rival project, an investigation, or just the work of a colleague, the stonewaller hopes to gain advantage. What can you do about stonewalling?
As a tactic of obstruction, stonewalling depends for its effectiveness on the superior power of the obstructor. But the obstructed can prevail by outwitting the stonewaller, or by acquiring superior power, or by feigning superior power. To deal with stonewallers, the tactics you use depend on the tactics you face.
A lizardfish in a typical pose. Lizardfish, of which there are over 30 species, hunt prey mostly by ambush. They rest on the bottom, or sometimes bury themselves, lying in wait. This strategy is facilitated by the fish's shape and coloration, which is analogous to the "Voluminous Irrelevance" tactic favored by some organizational obstructionists. In voluminous irrelevance, the information you seek is buried in a mass of irrelevant information, just as the lizardfish hides itself in a mass of other life and sea bottom. More about lizardfish. Photo by Dr. Dwayne Meadows, NOAA/NMFS/OPR, (red oval superimposed by me), courtesy National Oceanic and Atmospheric Administration.
Here are some stonewalling tactics based mostly on misrepresentation, with some suggestions for dealing with stonewallers. See "Stonewalling: Part II," Point Lookout for August 27, 2008, for tactics based on bureaucratic practices.
- Repetitive requests for clarification
- Clarification requests from stonewallers can include demands for specificity, definitions of terms, resolution of alleged ambiguity, and an astounding array of other delaying tactics. Example: "When you say, 'show stopper,' exactly what level of unresolved defect are you asking about: 4, 5, or both 4 and 5?"
- These requests are especially frustrating when they're delivered near the deadline you set for a response. Recognize that these clarification requests aren't real. Anticipate: ask questions early and with such extreme specificity that any extended response times or late clarification requests will be obvious delaying tactics.
- Minimalist responses
- Minimalist responses can be nearly content-free. Example: if you ask, "When do you think you can get me an answer?" the response can be, "As soon as we know." You were expecting a date or time, but the response describes a condition of availability.
- Phrase your question so as to proscribe content-free responses. Example: "Please tell me a date and time by which I'll have an answer." Worry not about sounding nit-picky; the stonewaller knows exactly what's happening, despite protestations or feigned hurts.
- Voluminous irrelevance
- "Stonewalling" is perhaps a
misnomer. In many cases, delay,
rather than blockage, is the
stonewaller's true goal.
- In a tactic almost opposite to the minimalist response, the stonewaller provides long-winded, detailed, irrelevant responses. The bulk can be so great that you might find difficulty extracting the information you sought, and, in any case, it can take a long time to discover that the answer you seek isn't there.
- Specificity is the key. Detail exactly what you're seeking, and include a suggestion that the requested information is all you want for the moment, "to save you <the stonewaller> time."
- Parental care
- This tactic is used by stonewallers to assuage frustration by explaining that the stonewaller's delay is in the best interests of the obstructed. Example: "If I told you now, I couldn't be sure it was right, and you'd be proceeding on false information." It is as if the obstructor is playing the role of parent, saying, "It's for your own good."
- Don't be taken in, even if the stonewaller seems amiable, kindly, and concerned. Always remember that your welfare is very far down on the obstructor's list of priorities, and that you haven't requested — and don't need — parental protection. Repeat your request more urgently: "I'll take that risk. Tell me what you know. Now, please."
Destructive as stonewallers can be, their tactics don't work well against stonewalling — it's hard to block the progress of someone who wants to stay put. Countering stonewallers requires creativity.
Next time, we'll address those tactics that rely for their effectiveness on bureaucratic behavior. Top Next Issue
For more about obstructionist tactics generally, see "Obstructionist Tactics: Part I," Point Lookout for July 23, 2008.
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More articles on Workplace Politics:
- The Politics of the Critical Path: Part II
- The Critical Path of a project is the sequence of dependent tasks that determine the earliest completion date of the effort. We don't usually consider tasks that are already complete, but they, too, can experience the unique politics of the critical path.
- How Pet Projects Get Resources: Cleverness
- When pet projects thrive in an organization, they sometimes depend on the clever tactics of those who nurture them to secure resources despite conflict with organizational priorities. How does this happen?
- Impasses in Group Decision-Making: Part I
- Groups sometimes find that although they cannot agree on the issue at hand in its entirety, they can agree on some parts of it. Yet, they remain stuck, unable to reach a narrow agreement before moving on to the more thorny areas. Why does this happen?
- Why Others Do What They Do
- If you're human, you make mistakes. A particularly expensive kind of mistake is guessing incorrectly why others do what they do. Here are some of the ways we get this wrong.
- Social Entry Strategies: Part I
- Much more than work happens in the workplace. We also engage in social behaviors, including one sometimes called social entry. We use social entry strategies to make places for ourselves in social groups at work.
See also Workplace Politics and Conflict Management for more related articles.
Forthcoming Issues of Point Lookout
- Coming August 5: Wacky Words of Wisdom: Part IV
- Words of wisdom are pithy sayings that can be valuable so often that we believe them absolutely. Although these sayings are often valuable, they aren't universally valid. Here's Part IV of a growing collection. Available here and by RSS on August 5.
- And on August 12: When the Answer Isn't the Point: Part I
- When we ask each other questions, the answers aren't always what we seek. Sometimes the behavior of the respondent is what matters. Here are some techniques questioners use when the answer to the question wasn't the point of asking. Available here and by RSS on August 12.
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