June 3, 2009	Volume 9, Issue 22
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One Cost of Split Assignments

by Rick Brenner

Sometimes management practices have unintended consequences. To reduce costs, we keep staff ranks thin, but that leads to split assignments for those with rare skills. Here's one way split assignments can lead to higher costs.

ne widely used model of human motivation is Abraham Maslow's Hierarchy of Needs, which orders human needs from lowest to highest as survival, security, belonging, and love, self-esteem, and finally self-actualization. According to the model, we focus our attention on the lowest-level unmet need. For instance, fears about safety prevail over any concerns about belonging to the right health club.

In problem-solving organizations, the lowest level needs that come into play are the social needs, including belonging. At home, belonging means a loving family, friends, and a social network. At work, belonging means friendship, respect, and acknowledgment. Belonging is fundamental to self-esteem, and hence to high performance and self-actualization.

When policies, decisions, assignments, and evaluations threaten people's sense of belonging, we threaten their self-esteem and depress performance.

After we remove someone's sense of belonging, high performance is not possible for long. In effect, when we hold out belonging — friendship, respect, acknowledgement, and inclusion — as a reward for performance, we cause an inversion in the Maslow Hierarchy of Needs. It's a Catch-22: for humans, belonging is a prerequisite for high performance, but in many workplaces, belonging must be earned by first demonstrating high performance.

When we invert the order
of Maslow's hierarchy,
we risk a variety
of troublesWhen we invert the order of Maslow's hierarchy, we risk a variety of troubles. For example, when we devise team assignments, we tend to focus on team needs and member capabilities. We assign some people with rare capabilities to multiple teams, switching them from team to team as the work requires. Often, the unintended message to those who remain assigned to a single team is that those with rare capability are more valued — they belong not to the team, but to an elite group.

Those who stay put can thus actually feel excluded from the elite. Their need to belong is unmet, which can erode self-esteem, and that affects their performance. Ironically, by using split assignments to optimize team performance, we erode the performance of those whose assignments are not split.

In this way, split assignments foster elitism and exclusion. Although the performance of the few might be high, the performance of the many can decline.

Making rare capability less rare is a far better choice. By having the experts train the less expert:

• We reduce the need for split assignments.
• We eliminate bottlenecks because more people can carry out a wider array of responsibilities.
• We build stronger relationships between the most expert and the least expert.
• We mitigate the risks of losing rare expertise to voluntary termination, illness, or accident.

More important, developing expertise limits the perception of elitism and exclusion, enhancing everyone's sense of belonging and self-esteem. The entire organization becomes more capable and productive. Enhanced performance might even enable headcount reduction — a much more sensible path to cost control.  Top    Next Issue

For an examination of the effect of Maslow Hierarchy inversions in the educational system, see The Need to Belong: Rediscovering Maslow's Hierarchy of Needs, by Norman Kunc in: Villa, R., Thousand, J., Stainback, W. & Stainback, S. Restructuring for Caring & Effective Education. Baltimore: Paul Brookes, 1992.

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Public seminars

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When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:

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• Houston, Texas: May 8, Monthly Meeting, Houston Chapter of the Project Management Institute.
   
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• Columbia, Missouri: May 17, Monthly Meeting, Mid Missouri Chapter of the Project Management Institute.
   

The Politics of Meetings for People Who Hate Politics

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• Rochester, New York: May 24, Professional Development Day, Rochester Chapter of the Project Management Institute.