July 14, 2010	Volume 10, Issue 28
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Wacky Words of Wisdom

by Rick Brenner

Words of wisdom are so often helpful that many of them have solidified into easily remembered capsules. We do tend to over-generalize them, though, and when we do, trouble follows. Here are a few of the more dangerous ones.

ords of wisdom usually are short, pithy sentences so sensible that we accept them unquestioningly. An example from George Santayana: "Those who cannot remember the past are condemned to repeat it." But unquestioning acceptance can be a serious mistake. Here are some common ideas worth at least a pause for thought.

It took a long time for this crisis to develop, and it will take a long time to resolve it.

This statement's symmetry is appealing, and it's often true, but it lacks logic. The processes that led to crisis often differ from those that resolve it.

Crisis resolution happens on time scales compatible with the means employed, rather than the time scales of the forces that created the crisis. The two time scales rarely bear any relation to one another.

Yes, that approach did work on that problem. But this problem is different, so we have to use a different approach.

There isn't much solid reasoning here. For instance, if we must transport someone to a hospital for treatment following a fall, the means of transportation can be the same for a broken left collarbone as for a broken right collarbone. Two different problems, but one approach works for both.

Similar solutions can sometimes work on dramatically different problems. It can be foolhardy to discard candidate solutions simply because they worked on problems markedly different from the problem at hand.

We'll get out of this mess faster if we first understand how we got into it.

If the effectiveness Unquestioning acceptance
of an elegantly crafted
aphorism can be
a serious mistakeof a candidate solution depends on the genesis of the mess, this idea might help. But in many difficult problems, the forces that created a problem become irrelevant once the problem has taken hold. Those forces can differ from the forces that maintain the problem, and from the forces that propagate it.

Before investing in costly efforts to determine underlying causes, understand how the information you seek will actually be useful.

Pick the low-hanging fruit first

In wide use throughout the English-speaking business community, this metaphorical reference to fruit picking suggests that low-hanging fruit is appealing because it's so easily picked. But this metaphor, like many others, is misleading. Although low-hanging fruit is more easily picked, it's often inferior in quality, because it tends to have been picked over fairly thoroughly by other pickers. It often lacks sugar content and ripens later than "high-hanging" fruit because it receives much less sunlight.

Fruit that's a little more difficult to pick might actually yield a higher return on effort expended. So it is with real-world problems.

Words of wisdom might well apply to the situations their authors had in mind. Beyond those situations, knowing when to apply another's wisdom — and when not to — requires wisdom of your own.  Top    Next Issue

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More articles on Personal, Team, and Organizational Effectiveness:

Pygmalion Side Effects: Bowling a Strike

Elise slowly walked back to her office, beaten. Her supervisor, Alton, had just given Elise her performance review — her third consecutive "meets expectations." No point now to her strategy of giving 120% to turn it all around. She is living a part of the Pygmalion Effect, and she's about to experience the Pygmalion Side Effects.

Status-Report as a Second Language

Sometimes, the clichés the losing team's players feed to sports reporters can have hidden meaning. So it is with Project Status Reports, especially for projects in trouble.

Games for Meetings: Part I

We spend a lot of time and emotional energy in meetings, much of it engaged in any of dozens of ritualized games. Here's Part I of a little catalog of some of our favorites, and what we can do about them.

Games for Meetings: Part II

We spend a lot of time and emotional energy in meetings, much of it engaged in any of dozens of ritualized games. Here's Part II of a little catalog of some of our favorites, and what we could do about them.

Poverty of Choice by Choice

Sometimes our own desire not to have choices prevents us from finding creative solutions. Life can be simpler (if less rich) when we have no choices to make. Why do we accept the same tired solutions, and how can we tell when we're doing it?

See also Personal, Team, and Organizational Effectiveness and Critical Thinking for more related articles.

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Person-to-Person Communication for Project Managers

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:

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  your calendarThe Machine Shed, 11151 Hickman Road, Urbandale, IA 50322: February 16, Breakfast Meeting, Central Iowa Chapter of The Project Management Institute. Register now.
   
• Download to
  your calendarThe Hotel Fort Des Moines, 1000 Walnut Street, Des Moines, Iowa 50309: February 16, Lunch Meeting, Central Iowa Chapter of The Project Management Institute. Register now.
   
• Houston, Texas: May 8, Monthly Meeting, Houston Chapter of the Project Management Institute.
   
• Houston, Texas: May 9, Monthly Meeting, Houston Chapter of the Project Management Institute.
   

The Race to the South Pole: The Power of Agile Development

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough. Lessons abound. Among the more important lessons are those that demonstrate the power of the agile approach to project management and product development. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarSt. George Banquet Hall, Kitchener, Ontario: March 6, Dinner Meeting, Canada's Technology Triangle Chapter of the Project Management Institute. Register now.
   

Human-Centered Risk Management

Most of us can assess technological risks, but risks related to human behavior tend to resist our best efforts. This session provides a framework for evaluating risks related to the behavior of individuals, teams, organizations and people generally. Human-centered risk differs from technological or market risk, because objective evaluation requires acknowledging personal and organizational limitations and failures. Since some of those limitations and failures might apply to the people assessing the risks, or to their superiors, there's a tendency to deny them or to explain them away. Our approach examines capability, organization, context, risk mitigation, and workplace politics. It has tools for guiding the assessment and management of human-centered risk, and we show how to extend these tools to suit your situation. You'll learn how to identify sources of risk in human behavior; recognize systemic and individual barriers to acknowledging risk; assess the effects of organizational turbulence; determine the risk associated with inappropriate internal risk transfer; estimate the effects of team dysfunction, toxic conflict and turnover; and measure the impact of workplace politics. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarMITRE, in Bedford, Massachusetts: March 20, Monthly Meeting, Boston SPIN. Register now.
   

The Race to the South Pole: Ten Lessons for Project Managers

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough, but to project managers, the story is fascinating. Lessons abound. Read more about this program. Here's an upcoming date for this program:

• Columbia, Missouri: May 17, Full-Day Workshop, Mid Missouri Chapter of the Project Management Institute.
   

Project Management in Fluid Environments

Most people now work in environments that can best be characterized as fluid, because they're subject to continual change. We never know what's coming next. In such environments, managing — teams, projects, groups, departments, or the enterprise — often entails moving from surprise to surprise while somehow staying almost on track. It's a nerve-wracking existence. This program provides numerous tools that help project managers who work in fluid environments. Read more about this program. Here's an upcoming date for this program:

• Columbia, Missouri: May 17, Monthly Meeting, Mid Missouri Chapter of the Project Management Institute.
   

The Politics of Meetings for People Who Hate Politics

There's a lot more to running an effective meeting than having the right room, the right equipment, and the right people. With meetings, the whole really is more than the sum of its parts. How the parts interact with each other and with external elements is as important as the parts themselves. And those interactions are the essence of politics for meetings. This program explores techniques for leading meetings that are based on understanding political interactions, and using that knowledge effectively to meet organizational goals. Read more about this program. Here's an upcoming date for this program:

• Rochester, New York: May 24, Professional Development Day, Rochester Chapter of the Project Management Institute.