Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 11, Issue 16;   April 20, 2011: How Workplace Bullies Use OODA: Part II

How Workplace Bullies Use OODA: Part II

by

Workplace bullies who succeed in carrying on their activities over a long period of time are intuitive users of Boyd's OODA model. Here's Part II of an exploration of how bullies use the model.
A modern roller coaster showing an inverted portion of the trip

A modern roller coaster showing an inverted portion of the trip. Although targets of bullies often use the roller coaster metaphor for its evocation of the "up and down" of being the target of a bully, the metaphor is much more useful than that.

Roller coasters produce in their riders an overwhelming sense of fear. Even though they progressively slow down after their first hill, the experience of fear never lets up, and in the best coasters, it builds throughout the trip. They accomplish this by using ever-tighter turns, inversion, and view management to create a heightened sense of fear as the ride proceeds. Fear management is the essence of the coaster designer's art. Bullies do exactly the same thing. Photo courtesy U.S. Access Board.

Last time, we began our exploration of how workplace bullies use the OODA Model by noticing that most bullies are very intuitive about it. And we gained some insight into how bullies select targets, and how targets can respond. Let's now consider how bullies use the OODA model for shaping the dynamics of the environment in which they work.

Controlling tempo
Bullies understand that a high tempo of attacks can overwhelm targets. By getting inside their targets' OODA loops, they reduce the effort required to maintain the advantage. Since workplace bullies also understand that targets who feel hopeless are more likely to quit their jobs, bullies relent when they sense that their targets are near their breaking points.
Targets often report a feeling of being "on a roller coaster" of emotion, as they experience this alternation of intensity levels of bullying. The variation of intensity itself wears on targets. Some cease all efforts to resist, resigning themselves to just finding a way to endure. Bystanders are often intimidated, too, as they witness the bully's power to destroy targets.
Targets who understand and expect this alternation of intensity levels are better able to maintain emotional control. They won't relax as much during low-intensity phases, and they won't lose all hope during high-intensity phases. They also understand that their bullies use the targets' own responses to gauge what level of intensity would be most effective.
Environmental shaping
From the bully's perspective, environmental shaping requires paying attention to the activities of many people. First, there are the targets themselves. But there are also bystanders, supervisors, and miscellaneous officials.
Because From the bully's perspective,
environmental shaping requires
paying attention to the
activities of many people
bystanders might report the workplace bully's activities to officials, bullies seek to intimidate bystanders, or better, to convert them into compliant allies. Since supervisors can also be threats, bullies either mollify them with bribes of performance, or threaten them directly or indirectly. They often employ deception to confuse the supervisor, and they carefully monitor the supervisor's state of mind. They must also monitor, deceive or control other organizational officials, who tend to be less trouble since they're usually more distant.
Since the environment surrounding the bully can be very complex, the bully tries to simplify the situation by limiting the number of players involved, or by deceiving them about the nature of the bullying activity. Undermining the bully's deceptions is therefore a profitable strategy for targets, because it adds complexity to the overall problem the bully must solve.

These observations suggest that to confound the bully, targets can also use OODA. By being less predictable, and by overloading the bully's ability to shape the environment, targets can get inside the bully's OODA Loop. We'll examine ways to accomplish these goals next time. First in this series  Go to top Top  Next issue: How Targets of Bullies Can Use OODA: Part I  Next Issue

101 Tips for Targets of Workplace BulliesAre you being targeted by a workplace bully? Do you know what to do to end the bullying? Workplace bullying is so widespread that a 2010 survey indicated that 35% of workers have experienced bullying firsthand, and that bullying is about four times more prevalent than all other forms of illegal harassment combined. Yet, there are few laws to protect workers from bullies, and bullying is not a crime in most jurisdictions. 101 Tips for Targets of Workplace Bullies is filled with the insights targets of bullying need to find a way to survive, and then to finally end the bullying. Also available at Apple's iTunes store! Just USD 9.99. Order Now!

Your comments are welcome

Would you like to see your comments posted here? rbrenSXnaEklyANztghminer@ChacdnLKrBqJllCJaufAoCanyon.comSend me your comments by email, or by Web form.

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Workplace Politics:

Lion, ready to spring, in Samburu National Reserve, KenyaUsing Indirectness at Work
Although many of us value directness, indirectness does have its place. At times, conveying information indirectly can be a safe way — sometimes the only safe way — to preserve or restore well-being and comity within the organization.
Linda Tripp, a central figure in the impeachment of President ClintonPumpers
In workplace politics, some people always seem to be seeking information about others, but they give very little in return. They're pumpers. What can you do to deal with pumpers?
Aggregating anemones (Anthopleura elegantissima)How Pet Projects Get Resources: Cleverness
When pet projects thrive in an organization, they sometimes depend on the clever tactics of those who nurture them to secure resources despite conflict with organizational priorities. How does this happen?
Flooding in Metarie, Louisiana, following Hurricane Katrina in 2005Mitigating Risk Resistance Risk
Project managers are responsible for managing risks, but they're often stymied by insufficient resources. Here's a proposal for making risk management more effective at an organizational scale.
An Africanized honeybee, also known as a killer beeRapid-Fire Attacks
Someone asks you a question. Within seconds of starting to reply, you're hit with another question, or a rejection of your reply. Abusively. The pattern repeats. And repeats again. And again. You're being attacked. What can you do?

See also Workplace Politics and Conflict Management for more related articles.

Forthcoming issues of Point Lookout

Cherry blossoms, some open some closedComing August 31: Contributions, Open and Closed
We can classify contributions to discussions according to the likelihood that they stimulate new thought. The more open they are, the more they stimulate new thought. How can we encourage open contributions? Available here and by RSS on August 31.
A forest fireAnd on September 7: Cultural Indicators of Political Risk
Because of fire risk, hiking in dry forests during dry seasons can be dangerous. In the forest, we stay safe from fire if we attend to the indicators of fire risk. In the workplace, do you know the indicators of political risk? Available here and by RSS on September 7.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenXZJiFoenUOMzSMBUner@ChacWiahHWMvpLeUdAcsoCanyon.com or (617) 491-6289, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

Reprinting this article

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info

Public seminars

Sudoku Solutions, INK: A Simulation of a Project-Oriented Organization
In thCross-Functional Teams: How Organizations Actually Workis workshop, we simulate a company that solves Sudoku puzzles for its customers. Each puzzle is a project, solved by a project team led by a project manager. Team members hail from different parts of the organization, such as QA or the Department of Threes. Puzzles have different values, and the company must strive to meet revenue goals. The metaphor is uncanny. Lessons abound. Read more about this program. Here's an upcoming date for this program:

Changing How We Change: The Essence of Agility
MasteChanging How We Change: The Essence of Agilityry of the ability to adapt to unpredictable and changing circumstances is one way of understanding the success of Agile methodologies for product development. Applying the principles of Change Mastery, we can provide the analogous benefits in a larger arena. By exploring strategies and tactics for enhancing both the resilience and adaptability of projects and portfolios, we show why agile methodologies are so powerful, and how to extend them beyond product development to efforts of all kinds. Read more about this program. Here's an upcoming date for this program:

Leading Virtual Meetings for Real Results
LeadiLeading Virtual Meetings for Real Resultsng or participating in virtual meetings — teleconferences, Web conferences, video conferences, and more — is challenging. Miscommunications, misunderstandings, distractions, politics, and interpersonal conflict all thrive in the typical environment of the virtual team. We'll inventory the challenges virtual meeting leaders and participants face, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees will learn concrete techniques for preventing and dealing with the problems that arise in virtual meetings. Read more about this program. Here's an upcoming date for this program:

Creating High Performance Virtual Teams
Many Creating High Performance Virtual Teamspeople experience virtual teams as awkward, slow, and sometimes frustrating. Even when most team members hail from the same nation or culture, and even when they all speak the same language, geographic dispersion or the presence of employees from multiple enterprises is often enough to exclude all possibility of high performance. The problem is that we lead, manage, and support virtual teams in ways that are too much like the way we lead, manage, and support co-located teams. In this program, Rick Brenner shows you how to change your approach to leading, managing, and supporting virtual teams to achieve high performance using Simons' Four Spans model of high performance. Read more about this program. Here's an upcoming date for this program:

Follow Rick

Send email or subscribe to one of my newsletters Follow me at LinkedIn Follow me at Twitter, or share a tweet Follow me at Google+ or share a post Subscribe to RSS feeds Subscribe to RSS feeds
Please donate!The message of Point Lookout is unique. Help get the message out. Please donate to help keep Point Lookout available for free to everyone.
How to Spot a Troubled Project Before the Trouble StartsLearn how to spot troubled projects before they get out of control.
Go For It: Sometimes It's Easier If You RunBad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we love the work but not the job.
303 Tips for Virtual and Global TeamsLearn how to make your virtual global team sing.
101 Tips for Managing ChangeAre you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt?
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Exchange your "personal trade secrets" — the tips, tricks and techniques that make you an ace — with other aces, anonymously. Visit the Library of Personal Trade Secrets.