Is the Question "How?" or "Whether?"
by Rick Brenner
In group decision-making, tension sometimes develops between those who favor commitment to the opportunity at hand, and those who repeatedly ask, "If we do that, how will we do it?" Why does this happen?
President Lincoln (left) and Gen. George B. McClellan (right) in the general's tent near the Antietam battlefield, October 3, 1862. View a larger image. Although the Battle of Antietam is regarded as a Union victory, McClellan's performance was so questionable that many believe a more effective general could have utterly destroyed Gen. Robert E. Lee's army, given the advantages Gen. McClellan had. In a truly astounding bit of luck, on September 12th, 1862, as the Union's Twelfth Army Corps bivouacked about five miles from Frederick, Maryland, Corporal Barton W. Mitchell found an envelope lying in the tall grass. It contained three cigars and a copy of Gen. Lee's battle plans. Within hours, the plans, without the cigars, were passed up the chain of command to Gen. McClellan. After assessing the plans as real, Gen. McClellan formulated and executed a response, but he did not act with urgency, nor did he communicate any sense of urgency to his subordinates. The slowness of his response enabled Gen. Lee to avoid a catastrophe. That is why this incident is used so often to demonstrate Gen. McClellan's ineffectiveness as a commander.
There is much speculation about the reasons for Gen. McClellan's unwillingness to commit forces with alacrity. One possibility is that he had a low tolerance for the unknown. In a pattern demonstrated repeatedly as a commander, he tended to wait for situations to develop, rather than act earlier in the face of uncertainty. We cannot know for certain why he moved so slowly so often, but we do know that President Lincoln found the pattern so frustrating that he eventually relieved the general of command. Photograph by Alexander Gardner, courtesy U.S. Library of Congress.
When deciding whether to adopt a goal, groups sometimes fall into destructive conflict between those who want the group to commit to the goal (the advocates) and those, less willing, who want to know more about how the group can achieve that goal (the skeptics). Because the skeptics often express their concerns by asking "How?", the debate about whether to commit to the goal can descend into inappropriate problem-solving.
Here are some common reasons for the differences between advocates and skeptics.
- Tolerance for failure
- The decision to adopt the goal often requires a commitment to the goal long before a path to success becomes clear. For some, the possibility of insurmountable obstructions yet unrecognized creates internal tension. For others, trying and failing can be very costly emotionally. To reduce the tension about possible obstructions, or to limit the risk of failure, some people ask the How question.
- Tolerance for the unknown
- Even if all obstacles are eventually overcome, the cost of overcoming them, and the time required, might be unknown at the outset. Cost and schedule are just two of the unknowns. Other examples: Who do we need to help us? What do we have to learn? What resources are required?
- Tolerance for conflict
- Sometimes striving for the goal entails conflict with people. Conflict can be creative or toxic, but even if it's creative, healthy, and constructive, some people are unwilling to engage in it. Perhaps they've had experiences that suggest to them that the coming conflict will be unhealthy. In any case, some people are unwilling to commit to the goal if they anticipate conflict.
- Unfamiliarity with the problem space
- For some, general unfamiliarity with the problem space or the problem itself can be troubling. To cope with this, they seek to manage the overall risk of approaching the problem by demanding information that might not be available. If the information is forthcoming, they feel comforted. If not, they argue for rejecting the proposal.
- Hat hanging
- Some people make For some, general unfamiliarity
with the problem space or the
problem itself can
be troublingconnections — usually outside their awareness — between the current situation and some other situation they've known. If that other situation was painful or didn't turn out well, they might feel hesitant to commit to the proposed goal. This can lead them to ask the How question, demanding more details than they might otherwise require.
- Toxic politics
- Some are skeptical because they see adoption as a threat to their narrow political interests. By asking the How question, and demanding clarity at a level of detail that isn't available, they hope to dissuade the group from pursuing the goal.
Advocates of the goal can experience frustration when repeatedly restrained by the skeptics. If the group can distinguish skepticism from problem solving, it can keep tension from building, and focus on Whether, instead of How. Top Next Issue
For more about differences and disagreements, see "Appreciate Differences," Point Lookout for March 14, 2001; "When You Think They've Made Up Their Minds," Point Lookout for May 21, 2003; "Towards More Gracious Disagreement," Point Lookout for January 9, 2008; and "Blind Agendas," Point Lookout for September 2, 2009.
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More articles on Problem Solving and Creativity:
- Should I Keep Bailing or Start Plugging the Leaks?
- When we're flooded with problems, and the rowboat is taking on water, we tend to bail with buckets, rather than take time out to plug the leaks. Here are some tips for dealing with floods of problems.
- What Haven't I Told You?
- When a project team hits a speed bump, it often learns that it had all the information it needed to avoid the problem, sometimes months in advance of uncovering it. Here's a technique for discovering this kind of knowledge more systematically.
- Coping with Problems
- How we cope with problems is a choice. When we choose our coping style, we help determine our ability to address the problems we face. Of eight styles we can identify, only one is universally constructive, and we rarely use it.
- How we deal with adversity can make the difference between happiness and something else. And how we deal with adversity depends on how we see it.
- The Tyranny of Singular Nouns
- When groups try to reach decisions, and the issue in question has a name that suggests a unitary concept, such as "policy," they sometimes collectively assume that they're required to find a one-size-fits-all solution. This assumption leads to poor decisions when one-size-fits-all isn't actually required.
See also Problem Solving and Creativity and Effective Meetings for more related articles.
Forthcoming Issues of Point Lookout
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- As a consultant and coach I hear about what people hate about their jobs. Here's some of it. It might help you appreciate your job. Available here and by RSS on April 8.
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- Confidence in our judgments and ourselves is essential to success. Confidence misplaced — overconfidence — leads to trouble and failure. Let us examine the causes and consequences of overconfidence. Available here and by RSS on April 15.
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