|May 28, 2014||Volume 14, Issue 22|
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by Rick Brenner
Most people don't mind going to meetings. They don't even mind coming back from them. It's being in meetings that can be so exasperating. What can we do about this?
A foxhunt in Virginia. Historically, foxhunts have been an activity of the wealthy. They're inherently expensive, because of the horses, hounds, and costumes, but they also require access rights to large tracts of countryside. Metaphors associated with activities of exclusive social groups are especially useful to those who wish to use them not to illuminate, but to obscure concepts.
Photo by Carol Highsmith, "Fox hunt in Virginia." Courtesy U.S. Library of Congress, Prints and Photographs Division.
Exasperation is annoyance that brings with it hopelessness and depletion — a sense that you can't tolerate any more of whatever that was, and you can't do anything to prevent the inevitable future repetitions. An exasperation generator is a behavior, concept, or situation that fairly reliably causes exasperation in many of the members of a group. Examples include condescension, bragging, initiatives announced by top management, software user guides, new policies adopted enterprise-wide, and procedures for appealing performance reviews.
Sometimes we can do something about exasperation generators that effectively inhibits them. If you can do something, do it. But if you truly are powerless to prevent recurrences, what then? Let's restrict ourselves to an exasperation generator common in meetings — opaque metaphors.
Metaphors often clarify. When asked why it will take two weeks to complete a task, someone might respond, "Well, it'll take us a week to bring the new consultant up to speed." Here, "up to speed" is a metaphor — we won't actually be accelerating the consultant. We mean only to brief or orient the consultant.
But metaphors can be opaque if they're poorly chosen or if they're expressed in arcane terms. In response to the same question about schedule, someone might say, "Well, it'll take us a week to find a hound that can follow the scent of a fox." Umm, OK, a hound and a fox. Oh, the speaker is saying that finding a capable consultant will take a week. The metaphor is opaque. It obstructs the explanation.
When a regular attendee of a meeting (I'll call him Oscar) frequently uses opaque metaphors, some listeners experience exasperation. If we can't ban Oscar from future meetings, what can we do?
When you have enough entries in your log to qualify this issue as a performance issue, have a private conversation with Oscar. If that doesn't work, ask his supervisor for assistance. If that doesn't work, ask your own supervisor to deal with Oscar's supervisor. If that doesn't work, improvement depends on the behavior of the rest of the group. Top Next Issue
Do you spend your days scurrying from meeting to meeting? Do you ever wonder if all these meetings are really necessary? (They aren't) Or whether there isn't some better way to get this work done? (There is) Read 101 Tips for Effective Meetings to learn how to make meetings much more productive and less stressful — and a lot more rare. Order Now!
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
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