In Part I of this series, we suggested that deep thought about difficult subject matter can sometimes cause blindness to related and important ideas — a kind of looking, but not seeing. And when we have preconceptions or we think we know what's happening, we sometimes don't even look.
Let's continue exploring ways of missing the obvious.
- Not knowing your own patterns
- If you don't know your own patterns, repetitions are likely. Recall situations in which you or your team missed the obvious. Whatever caused those oversights might still be in place, waiting to trip you once again.
- Track the patterns you tend to repeat. Data on repetitions is valuable.
- Seeking confirmation but not counterexamples
- When we have hunches or conjectures about something, we tend to search for confirmation rather than disconfirmation. It's satisfying to prove guesses correct — especially if they're our own guesses. And it's risky to prove guesses incorrect, especially if they're someone else's guesses.
- Falsifying conjectures can generate new insight. Examine past efforts. An imbalance in favor of seeking confirmation, rather than disconfirmation, could indicate this bias.
Sometimes entire groups or teams miss the obvious. Here are two common patterns.
- Media distortion
- The medium a team uses for meetings or other communication can strongly affect outcomes. It can even prevent effective communication, especially when virtual teams rarely or never meet face-to-face. It can conceal the fact that someone is withholding information. It can so distract people in meetings that they forget to mention something important. And the audio quality can be so poor that people miss subtle points — or even the main point — of the discussion.
- If your team or group depends on a virtual workspace, distribute notes and meeting summaries regularly to clarify issues and decisions. It's a poor substitute for co-located meetings, but it does help.
- Information siloing
- Groups If your team or group depends
on a virtual workspace, distribute
notes and meeting summaries to
clarify issues and decisionsconvened to resolve issues or solve problems usually include representatives of all functions that have relevant skills, information, or assets. Typically, they assume that everyone shares whatever they know. But when some keep information within their individual delegations, declining to share it, the knowledge that is shared acquires a bias, which can lead to poor decisions and missing the obvious.
- This comes about, in part, because of a cognitive bias known as shared information bias, which causes group members to discuss what all group members know already. They're less inclined to discuss what only a few group members know. The effect is more marked when there's a sense of urgency, or when group members are uncomfortable with ambiguity or lack of consensus. The effect is less marked when the group, as a whole, is concerned with decision quality. Sharing knowledge about the shared information bias is one way of mitigating its effects.
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More articles on Project Management:
- Personnel-Sensitive Risks: I
- Some risks and the plans for managing them are personnel-sensitive in the sense that disclosure can
harm the enterprise or its people. Since most risk management plans are available to a broad internal
audience, personnel-sensitive risks cannot be managed in the customary way. Why not?
- Mitigating Risk Resistance Risk
- Project managers are responsible for managing risks, but they're often stymied by insufficient resources.
Here's a proposal for making risk management more effective at an organizational scale.
- Design Errors and Groupthink
- Design errors cause losses, lost opportunities, accidents, and injuries. Not all design errors are one-offs,
because their causes can be fundamental. Here's a first installment of an exploration of some fundamental
causes of design errors.
- Down in the Weeds: I
- When someone says, "I think we're down in the weeds," a common meaning is that we're focusing
on inappropriate — and possibly irrelevant — details. How does this happen and what can
we do about it?
- More Obstacles to Finding the Reasons Why
- Retrospectives — also known as lessons learned exercises or after-action reviews — sometimes
miss important insights. Here are some additions to our growing catalog of obstacles to learning.
Forthcoming issues of Point Lookout
- Coming December 13: Reframing Revision Resentment: II
- When we're required to revise something previously produced — prose, designs, software, whatever, we sometimes experience frustration with those requiring the revisions. Here are some alternative perspectives that can be helpful. Available here and by RSS on December 13.
- And on December 20: Conceptual Mondegreens
- When we disagree about abstractions, such as a problem solution, or a competitor's strategy, the cause can often be misunderstanding the abstraction. That misunderstanding can be a conceptual mondegreen. Available here and by RSS on December 20.
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- Person-to-Person Communications: Models and Applications
- When we talk, listen, send or read emails,
read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person.
And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling
hurt, and being confused. There are so many ways for things to go wrong that we could never learn how
to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes
their occurrence. In this very interactive program we'll explain — and show you how to use —
a model of inter-personal communications that can help you stay out of the ditch. We'll place particular
emphasis on a very tricky situation — expressing your personal power. In those moments of intense
involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive.
Read more about this program. Here's a date for this
- Embassy Suites by Hilton Jacksonville Baymeadows, 9300 Baymeadows
Road, Jacksonville, Florida, 32256, USA: January 15, 2018,
Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
- Embassy Suites by Hilton Jacksonville Baymeadows, 9300 Baymeadows Road, Jacksonville, Florida, 32256, USA: January 15, 2018, Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
- Ten Project Management Fallacies: The Power of Avoiding Hazards
- Most of what we know about managing projects is useful and effective, but some of what we know "just ain't so." Identifying the fallacies of project management reduces risk and enhances your ability to complete projects successfully. Even more important, avoiding these traps can demonstrate the value and power of the project management profession in general, and your personal capabilities in particular. In this program we describe ten of these beliefs. There are almost certainly many more, but these ten are a good start. We'll explore the situations where these fallacies are most likely to expose projects to risk, and suggest techniques for avoiding them. Read more about this program. Here's a date for this program:
- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.