Sometimes we notice behavior that leads us to believe that the behaver has a "big ego." What do we mean by this? A big ego is something that afflicts many people other than us. Usually, we're referring to behavior that we believe overvalues the behaver relative to others, often to an extreme extent. Some typical examples: always sitting in the power seat in the room, demanding control of the agenda, insisting on a specific time or place for a meeting, or dismissing the contributions of others in unnecessarily insulting ways.
The concept of big ego is itself intriguing, because the ego is an abstraction. You can't actually perform surgery on somebody (or autopsy their corpse) and locate the ego — it isn't a body part in the sense of, say, the hippocampus or the spleen. When we use the term "big ego" we're using a metaphor in which we're saying that the ego is a physical thing that can have size. It isn't physical, it can't have size, and the metaphor is therefore misleading. (See "Metaphors and Their Abuses" and "The Reification Error and Performance Management," Point Lookout for September 28, 2011, for more)
The behaviors we identify as demonstrating ego bigness are essentially assertions of relative status. The behavers are doing things that express the idea that their own status — social, financial, intellectual, etc. — exceeds the status of others.
But even in terms of the metaphor, we might be getting it wrong, as is often the case with metaphors. When people behave in the big-ego mode, they might actually be expressing a "tiny ego" perspective. That is, the need to assert superior status so exuberantly might actually result from a sense of low status — in metaphorical terms, tiny ego.
People so afflicted The behaviors we identify as
demonstrating ego bigness
are essentially assertions
of relative statusmight not be trying to express their superior status. Instead, they might be seeking shelter from their own perceived inferior status by adjusting their own view of how others see them.
When we observe big-ego behavior from this perspective, strangely, it's much less irksome. Instead of experiencing offense or anger, we can experience sympathy or pity. Instead of teetering on the edge of "losing it" we can find a sense of peacefulness and calm.
This kind of confusion — misreading tiny-ego behavior as big-ego behavior — occurs elsewhere, too. It's a result of the ambiguity of the outward manifestations of feelings, or affect. That is, when we try to interpret someone's affect, we sometimes draw incorrect conclusions. We confuse, for example, cold aloofness with temerity or shyness. Aloofness and shyness are quite distinct, but the behaviors associated with them are less so. And interpreting behavior is one place where we go so wrong so often.
Judgments about the psychic state of others based only on what they present to us voluntarily, whether they're aware of it or not, is risky business. And framing those judgments in terms of popular metaphors is riskier still. Go slow. Know before you leap. Top Next Issue
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Related articles
More articles on Emotions at Work:
- Never, Ever, Kill the Messenger
- If you're a manager in a project-oriented organization, you need to know the full, unvarnished Truth.
When you kill a messenger, you deliver a message of your own: Tell me the Truth at your peril. Killing
messengers has such predictable results that you have to question any report you receive — good
news or bad.
- When You Make a Mistake
- We've all made mistakes, and we'll continue to do so for as long as we live. Making mistakes is part
of being human. Still, we're often troubled by our mistakes, even when we remember that many mistakes
turn out to be great gifts. Why do we have such a hard time acknowledging mistakes?
- Managing Hindsight Bias Risk
- Performance appraisal practices and project retrospectives both rely on evaluating performance after
outcomes are known. Unfortunately, a well-known bias — hindsight bias — can limit the effectiveness
of many organizational processes, including both performance appraisal and project retrospectives.
- Staying in Abilene
- A "Trip to Abilene," identified by Jerry Harvey, is a group decision to undertake an effort
that no group members believe in. Extending the concept slightly, "Staying in Abilene" happens
when groups fail even to consider changing something that everyone would agree needs changing.
- Changing Blaming Cultures
- Culture change in organizations is always challenging, but changing a blaming culture presents special
difficulties. Here are three reasons why.
See also Emotions at Work and Workplace Politics for more related articles.
Forthcoming issues of Point Lookout
- Coming April 3: Recapping Factioned Meetings
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- And on April 10: Managing Dunning-Kruger Risk
- A cognitive bias called the Dunning-Kruger Effect can create risk for organizational missions that require expertise beyond the range of knowledge and experience of decision-makers. They might misjudge the organization's capacity to execute the mission successfully. They might even be unaware of the risk of so misjudging. Available here and by RSS on April 10.
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