In espionage, a cutout acts as a secure means of communication. Its security usually derives from an asymmetry in its connection to the larger system. That is, while the people who communicate through the cutout know how to send messages to the cutout and how to receive messages from the cutout, the cutout probably doesn't know how to contact the communicators. A "dead drop" can be an example of a cutout. Another example: a courier who doesn't know the source of the freight carried.
Cutouts also play roles in organizational politics. Here are three examples of cutouts or their use in the workplace.
- Deniable disclosure
- By simply making information available in a deniable way, an operator might encourage an ambitious subordinate to pursue a project. The disclosure might be something as simple as an apparently careless exposure of a memo on a desk or screen. The subordinate receives the information, but cannot reveal its source, without seeming to be a snoop.
- Ambiguous direction
- Ambiguous direction creates a chance that subordinates will do what the operator wants when the operator cannot ethically direct the subordinate to do so. If ever a problem arises, the operator can assert that he or she had something else in mind, and that the subordinate initiated the ethical breach. When combined with subjective cues, such as facial expressions and knowing glances, especially when delivered in private, ambiguous directions are especially effective.
- Typically, human cutouts deliver or leak information on behalf of their operators, but they're unwilling or unable to credibly reveal sources or other related information. This protects the operator when the information leads to undesirable consequences or to pressure to reveal more. If the ploy backfires, then the operator can assert that either the human cutout misspoke, or exceeded authority, or any of a variety of other insulating claims.
When you spot a ploy that could be a cutout, what can you do?Cutouts enable
to limit the risks
of organizational politics
- Decide if it's acceptable
- You might be content to receive the information through the cutout. This is a risky approach, but always a possibility.
- Seek clarification
- Ask for a direct disclosure instead, especially if you're receiving ambiguous direction. For instance, "You certainly wouldn't want us to act unethically…do you mean X or Y?"
- Smoke out the operator
- If you receive information that you "shouldn't" have, ask about it directly. "I've heard that Marigold might be revived. Know anything about that?" The operator now has a stark choice: to deny, to lie, to decline, or to reveal. If the information is revealed in front of witnesses, you're safe. If the operator continues to withhold, or dissembles, you might have found an accidental slip. Otherwise, take care.
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- When we assign responsibility for troubles that bedevil us, we often make mistakes. We can be misled by language, stereotypes, and the assumptions we make about others. Available here and by RSS on December 27.
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And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling
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- Embassy Suites by Hilton Jacksonville Baymeadows, 9300 Baymeadows Road, Jacksonville, Florida, 32256, USA: January 15, 2018, Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.