Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 6, Issue 22;   May 31, 2006: If Only I Had Known: I

If Only I Had Known: I

by

Have you ever regretted saying something that you wouldn't have said if only you had known just one more little fact? Yeah, me too. We all have. Here are some tips for dealing with this sticky situation.

I'm having dinner with a dear, dear friend. I'll call her Jean, which isn't her name. We see each other fairly regularly, but we dine alone together far less often than either of us would like. So we're catching up, and I tell her about some of my adventures with Point Lookout — articles I liked, articles I struggled with, reader response, that kind of thing.

An appealing plate of pasta (not what I ate that evening)Jean suggests a topic for an article: "If Only I Had Known." I hear the words, and I am intrigued. I remember times I regretted things I said — things that, if only I had known one more little fact, I would have said differently or not at all. I think about what the article would say, if I were to write it, and it goes something like this.

Avoiding the wreck is best
Accusations, absolute assertions, or denials lead to problems. Assuming ignorance, inexperience, or any deficit at all on the part of others is also dangerous.
Unless you really know something, play it safe. Find ways to hedge your statements, or express yourself in the form of a question. Use homespun humility, if it's Almost everyone who
heard your remark
shares your
embarrassment
sincere.
Recognize that everyone does it
This error is very common. It happens when the pace of conversation is rapid, and when we're so eager to contribute that we forget that we don't know everything about anything.
Remember that almost all the people who heard your remark share your sense of embarrassment, not only about your remark, but also about similar remembered errors of their own.
At the appropriate time, ask for a chance to apologize
Apologizing immediately is better than not at all, but when you apologize publicly and immediately, you risk being seen as more concerned about your own image than about the hurt or discomfort you see around you. See "Demanding Forgiveness," Point Lookout for June 18, 2003, for more.
Seek a private opportunity to apologize later. If you realize the problem in the moment — and sometimes we don't — the safest immediate action is a sheepish "Sorry," followed by adoption of a very low profile.
Forgive yourself when it happens
Punishing yourself for making this kind of mistake makes the experience even more painful than it already is. That pain can drain you of the energy you need if you want to work on avoiding the error in the future.
Acknowledge to yourself that you said what you said, accept that you will probably do it again, and realize that you can work on making that kind of mistake even more rarely than you do now.

So I tell Jean about what I'm thinking. She listens — she's very good at listening. And she says, "Interesting, but that's not what I had in mind." She tells me what she actually had in mind. I think, 'If only I had known.' For what Jean had in mind, come back next time. Next in this series  Go to top Top  Next issue: If Only I Had Known: II  Next Issue

101 Tips for Managing Conflict Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!

Your comments are welcome

Would you like to see your comments posted here? rbrenLgofSJDYuGVytCjgner@ChacburdQMgwDRkTNdkVoCanyon.comSend me your comments by email, or by Web form.

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Personal, Team, and Organizational Effectiveness:

Dogs Fighting in a Wooded Clearing, by Frans SnydersMudfights
When we steer the discussion away from issues to attack the credibility, motives, or character of our debate partners, we often resort to a technique known as the ad hominem attack. It's unfair, it's unethical, and it leads to bad, expensive decisions that we'll probably regret.
The George Foster Peabody AwardIllusory Incentives
Although the theory of incentives at work is changing rapidly, its goal generally remains helping employers obtain more output at lower cost. Here are some neglected effects that tend to limit the chances of achieving that goal.
An adult male mountain lion captured by biologistsThe Myth of Difficult People
Many books and Web sites offer advice for dealing with difficult people. There are indeed some difficult people, but are they as numerous as these books and Web sites would have us believe? I think not.
A bottlenose dolphinWacky Words of Wisdom: V
Adages, aphorisms, and "words of wisdom" are true often enough that we accept them as universal. They aren't. Here's Part V of some widely held beliefs that mislead us at work.
kudzu enveloping a Mississippi landscapeListening to Ramblers
Ramblers are people who can't get to the point. They ramble, they get lost in detail, and listeners can't follow their logic, if there is any. How can you deal with ramblers while maintaining civility and decorum?

See also Personal, Team, and Organizational Effectiveness, Effective Communication at Work and Critical Thinking at Work for more related articles.

Forthcoming issues of Point Lookout

A shark of unspecified speciesComing May 2: Narcissistic Behavior at Work: VII
Narcissistic behavior at work prevents trusting relationships from developing. It also disrupts existing relationships, and generates toxic conflict. One class of behaviors that's especially threatening to relationships is disregard for the feelings of others. In this part of our series we examine the effects of that disregard. Available here and by RSS on May 2.
Jump ball in a game of basketballAnd on May 9: Unethical Coordination
When an internal department or an external source is charged with managing information about a large project, a conflict of interest can develop. That conflict presents opportunities for unethical behavior. What is the nature of that conflict, and what ethical breaches can occur? Available here and by RSS on May 9.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenDKVVEwebpkqbTaHMner@ChacxMUAYLdgSYUaZdFXoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

Reprinting this article

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info

Public seminars

The Power Affect: How We Express Our Personal Power
Many The Power Affect: How We Express Personal Powerpeople who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.

Follow Rick

Send email or subscribe to one of my newsletters Follow me at LinkedIn Follow me at Twitter, or share a tweet Follow me at Google+ or share a post Subscribe to RSS feeds Subscribe to RSS feeds
The message of Point Lookout is unique. Help get the message out. Please donate to help keep Point Lookout available for free to everyone.
Technical Debt for Policymakers BlogMy blog, Technical Debt for Policymakers, offers resources, insights, and conversations of interest to policymakers who are concerned with managing technical debt within their organizations. Get the millstone of technical debt off the neck of your organization!
Go For It: Sometimes It's Easier If You RunBad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we love the work but not the job.
303 Tips for Virtual and Global TeamsLearn how to make your virtual global team sing.
101 Tips for Managing ChangeAre you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt?
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Exchange your "personal trade secrets" — the tips, tricks and techniques that make you an ace — with other aces, anonymously. Visit the Library of Personal Trade Secrets.