Point Lookout
a free weekly publication of Chaco Canyon Consulting

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An owl of undetermined speciesComing October 1: On the Risks of Obscuring Ignorance
A common dilemma in knowledge-based organizations: ask for an explanation, or "fake it" until you can somehow figure it out. The choice between admitting your own ignorance or obscuring it can be a difficult one. It has consequences for both the choice-maker and the organization. Available here and by RSS on October 1.
Firefighter lighting grass using a drip torchAnd on October 8: Responding to Workplace Bullying
Effective responses to bullying sometimes include "pushback tactics" that can deter perpetrators from further bullying. Because perpetrators use some of these same tactics, some people have difficulty employing them. But the need is real. Pushing back works. Available here and by RSS on October 8.

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