Returns Policy

Welcome to ChacoCanyon.com. When you order products or services using this Web site, you are acknowledging that you have read and accept this returns policy.

Physical Products

We will accept returns of physical products, such as books and CDs, within 30 days of our shipment to you for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Refunds may be partial if the product bears signs of use.

Services and Downloadable Electronic Products

We don't accept cancellations of services after delivery, or returns of downloadable electronic products after they have been released to you for downloading. These products include downloadable ebooks or downloadable recordings. If you're dissatisfied with a downloadable electronic product, we do offer a credit, but we do not offer a refund. We do not provide credits or refunds on services, workshop fees, consulting fees or retainers.

Get 12 Years of Point Lookout!

Have you ever found yourself sitting in a meeting, listening for the third time to drivel you just couldn't believe people would actually say out loud, and wondering how much longer this would go on until they finally agreed to what anyone with half a brain knew they'd have to do anyway? And then groaned to yourself when you realized that your next meeting would be more of the same?

Or have you ever had the kind of "forehead-slapping moment" when you suddenly realized why the group didn't go for your last suggestion, and then wondered how you could possibly have been so naïve as to have proposed it in the first place?

The Collected Issues of Point Lookout is filled with the insights you need to make sense of it all. It helps you avoid the traps and pitfalls that await you at work, and it guides you into new choices that can make life at work more enjoyable and rewarding.

The Collected Issues of Point Lookout is filled with the insights you need to make sense of it all. It helps you avoid the traps and pitfalls that await you at work, and it guides you into new choices that can make life at work more enjoyable and rewarding.

It's a collection of all articles from the 2001 through 2012 issues of Point Lookout. It's a massive collection — 1263 pages (338,000 words) in all.

The Collected Issues of Point Lookout makes a wonderful and unique gift for a friend, a colleague, or a spouse who faces any of the ordinary — and many of the not-so-ordinary — challenges of working today. More · How to Order