Workshops and Seminars

In a single day, your brand can collapse — or it can re-emerge stronger than ever. From Tylenol to JetBlue, nobody is exempt. The outcome depends on how well you communicate to each other. Enterprise emergencies almost always entail complex technological issues. Some of us understand them, but most of us don't. That's the technology divide. To successfully communicate within an emergency management team, team members must know what non-technical leaders need; ask for what they need from technical leaders; prepare for the emergency environment; deal with situations that run off the rails; listen to others and manage their own responses; and manage the risks of metaphors. And most of all, they must recognize that the emergency environment is unforgiving. Learn what it takes to succeed as a team in enterprise emergencies. More

Occasionally we have the experience of belonging to a great team. Thrilling as it is, the experience is rare. In part, it's rare because we strive only for adequacy, not for greatness. We do this because we don't fully appreciate the returns on greatness. Not only does it feel good to be part of great teram — it pays off. It pays off, but it takes work. More

Have you ever felt powerless to implement an important new idea? Have you ever been "blind-sided" at a meeting? Have you ever lost two good employees because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in politics from time to time, but we've also known some people who seem to be able to engage and prosper. How is that done? The good news: we can learn how. More

Too often, risk management plans address technologies and markets, and fail to address internal issues such as reorganizations, workplace politics, toxic conflict and reductions in force. In this program we explore a framework for addressing the issues that arise as a result of human behavior — and misbehavior. More

Driven by acquisitions, strategic partnerships, and your broadening reach into expanding markets, your organization's team efforts have become gradually more distributed over the country or the globe. Yet, you're unsure that the management techniques you're using are as effective as they could be, even though they worked pretty well in the face-to-face environment. A Distributed Team Assessment identifies your opportunities for improvement. More

For years, your organization has perfected project management, and you got pretty good at it. Then one day, you decided to execute a project using a distributed team. Eleven time zones, three languages, five countries. It was a disaster, or at best, well below your organizational standards of performance. Want to get better at managing distributed teams? More

Knowing how to say no — and hear no — effectively is a critical skill for project people. Often, pressured parties tire of the tension, or fear sets in, and we "cave" — we yield to the pressure. Or when we have organizational power we allow ourselves to hear "yes" when we know that "no" was the right answer. At times, this leads to an agreement that simply cannot be fulfilled, which then threatens the project's success, and can even threaten the enterprise. When this happens, saying "no" — or hearing "no" — is best for the health of the project. More

Misunderstandings and unintended offenses are just some of the ways interpersonal communication can go wrong. When we communicate with each other, we run great risks. Analyzing information flow using the Satir Interaction Model, we gain insight into the elements of the communications process, and we come to a new understanding of how it can go wrong. In this fun and interactive session, we explore how our communication system works — and doesn't. We'll emphasize communication under stress, where the most expensive failures occur. And we might just change how some of us send and receive interpersonal communications. More

Technical teamwork frequently involves conflict. Although technical conflict is much like other forms of workplace conflict, it has some special characteristics that sometimes make it difficult to deal with. This workshop introduces participants to basic skills for dealing with conflict, and prepares them for the special situations that can appear in the technical context. More

A common problem bedevils any of us who "wear two hats" — inherent conflict between the roles we play. If your job requires that you play two or more roles that inherently conflict, it makes sense to ask "Who's doing your job?" Is one of the roles dominant? If you can achieve the right balance, you can be more effective at all of the roles your job requires. More

Your organization understands project management. You have schedules and budgets, you get frequent status reports, and every project manager is an ace at using one or another project scheduling software package. But projects still come in late and over budget, people are working long hours most of the time, and you spend entirely too much time fighting fires. Why? What does it take to get things to run smoothly? What are you missing?

This workshop in Advanced Project Management is intended for organizations that have a project orientation, and have solid experience applying project management skills, but somehow find that the results they're getting are disappointing. We explore possible causes, define their relationship to project success, show how conventional project management practice fail to address them, and give participants practice with the interventions needed to mitigate their effects. More

Whether you are a manager responsible for people working on business models, or whether you build models yourself, this course is invaluable. Learn how to model business processes, how to construct models that are easier to understand and maintain, and at the same time, more useful and reliable. Course includes tools, macros, tips and techniques to make life easier for modelers who use Microsoft ® Excel. More

Whether your specialty is compensation, training/development or benefits, statistical analysis tools offer powerful methods for measuring and monitoring organizational performance. This workshop shows HR professionals how to use Microsoft ® Excel to calculate and present statistics on benefits usage, compensation, evaluations and a host of other data sets that you deal with every day. And it includes a set of macros that make Excel's built-in capabilities much more convenient to use. More

Spreadsheets are everywhwere. But are they "right?" Can you build them as fast as you need to? Are the spreadsheets you build easy to use? Or is your company now completely dependent on the authors of key spreadsheets used every day for tracking projects, budgeting, or reporting? The Spreadsheet Clinic shows you how to build spreadsheet models and tools that are easier to use, cheaper to maintain, faster to develop and above all, more reliable. More

Much of the available advice about emergency preparedness makes the assumption that somehow you have succeeded in making preparation a priority when there is still enough time to do it in a routine manner. Since that is rarely the situation, this workshop assumes that the emergency is either already upon you, or that it is imminent, and there is not enough time to prepare in the usual take-forever, yet-another-meeting, plan-then-plan-some-more manner. We'll assume that you're in a situation in which business as usual just won't cut it. Which leaves just one place to go — business as unusual. More

The Technical Leadership Development Workshop is designed to give participants the tools they need to make their projects more manageable, less conflicted, and more predictable. By looking at the project itself as a system — that is, by applying systems thinking — we move to a viewpoint that enables workshop participants to recognize new perceptions and behaviors that can be the basis of project success. More