Chaco Canyon Consulting
Interpersonal Dynamics at Work:
A links collection
Here's a collection of useful resources for people interested in learning more about workplace politics, workplace conflict, and interpersonal dynamics at work.
This is a collection for you to use. I've limited it to articles, articles collections, bibliographies, and links collections, and systematically excluded seminar and workshop descriptions, teasers intended to encourage you to buy the full article, PowerPoint slides, course descriptions, course syllabi, broken links, and all the other items that make Web searching so tedious.
I don't necessarily agree with everything you'll find at the sites and pages listed here. If you know of something you think I ought to include, or if you find a broken link, please let me know.
Finally, the counts of broken links are provided only as a guide. Some that appeared to be broken at the time I checked them might have been repaired, or the problem might have been transient. And some that appeared to be OK when I tested them might not be working now.
- Change
- Communication
- Conflict
- Enterprise Emergencies
- General Business Topics
- Interpersonal Dynamics
- Leadership
- Meetings
- Occupational Violence and Bullying
- Project Management
- Remote Management
- Teamwork
- Women at Work
- Workplace Humor
- Workplace Politics
- Your Mood at Work
Change
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- Attribution Theory
- from ChangingMinds.org
[Reviewed Feb 2007] - from ChangingMinds.org
- An overview of how we explain what happens in the world, and to ourselves in particular, from the perspective of persuasion.
- Attribution Theory
- by Steve Booth-Butterfield
[Reviewed Feb 2007] - by Steve Booth-Butterfield
- A readable and comprehensive look at Attribution Theory, which is a model of how people explain cause.
Communication
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- Study: 'Emoticons' provide insight to workplace status
- by Tara S. Donahue, Vanderbilt Daily Register
[Reviewed Oct 2004] - by Tara S. Donahue, Vanderbilt Daily Register
- Discussion of the connection between the use of emoticons and workplace politics. Includes a reference to the original work.
- Language in the Workplace
- from Victoria University, Wellington, New Zealand
[Reviewed Oct 2004] - from Victoria University, Wellington, New Zealand
- A well-designed resource collection. Deals with language use in New Zealand workplaces.
- A Beginner's Guide to Effective Email
- by Kaitlin Duck Sherwood
[Reviewed Oct 2004] - by Kaitlin Duck Sherwood
- Annotated. A rich collection sharply focused.
- Bibliography on Email
- from emailresearch.org
[Reviewed Oct 2004] - from emailresearch.org
- Many entries hyperlinked to original sources. Not annotated.
- Rhetoric for Engineers
- by Ron Graham
[Reviewed May 2005] - by Ron Graham
- Actually a tease for a book on communication skills, but worth a read. Also a brief bibliography.
- Conversation-Matters: Resources
- by Loren Ekroth
[Reviewed Oct 2005] - by Loren Ekroth
- Resources of all kinds, including books.
- Conversation-Matters: Articles
- by Loren Ekroth
[Reviewed Oct 2005] - by Loren Ekroth
- Hundreds of articles on conversation and communication, all by Dr. Ekroth.
- Communication Research Guide
- by Deborah M. LaFond
[Reviewed Jan 2012] - by Deborah M. LaFond
- A library research guide from the University of Albany
Conflict
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- Books and Web Resources
- from Conflict Dynamics Profile
[Reviewed Jan 2012] - from Conflict Dynamics Profile
- Articles about conflict competence.
- A Bibliography of Organizational Conflict Management
- by John Ford, Dana Mediation Institute
[Reviewed Oct 2004] - by John Ford, Dana Mediation Institute
- Approximately 50 entries in a conventional format, no links. To find whether any of the entries are on the Web anywhere, you'll have to use a search engine.
- Effective Mediation Resources Conflict Systems
- from Oregon Mediation Center, Inc.
[Reviewed Feb 2007] - from Oregon Mediation Center, Inc.
- Many, many articles on conflict and conflict management. Page after page of short summaries, with links to the full articles. A little difficult to navigate or to find out what's here.
- Bibliography on Dispute Resolution in Higher Education (v 5.0)
- by Bill Warters, PhD
[Reviewed Feb 2007] - by Bill Warters, PhD
- Heavily annotated — probably more so than any I've seen. No links to original sources or even to source journals. Last updated 2002.
- Conflict Management Process
- by Gregorio Billikopf
[Reviewed Feb 2007] - by Gregorio Billikopf
- A small collection focused on conflict.
- The Free Conflict Help Center
- by Robert Bacal, Bacal and Associates
[Reviewed Jan 2012] - by Robert Bacal, Bacal and Associates
- A long article, with links to a free ebook and audio program
- The Conflict Resolution Information Source
- from Conflict Research Consortium, University of Colorado
[Reviewed Feb 2007] - from Conflict Research Consortium, University of Colorado
- An amazing resource. It's a bit difficult to navigate, but considering the size of the database, it's well worth it. Use the search facility.
- Conflict Resolution
- by Harry Webne-Behrman, Office of Quality Improvement and Office of Human Resource Development, University of Wisconsin
[Reviewed Feb 2007] - by Harry Webne-Behrman, Office of Quality Improvement and Office of Human Resource Development, University of Wisconsin
- So much material here, you have to consider it an on-line course. Includes streaming audio.
- Resolving Workplace Conflict
- from Faculty and Staff Assistance Program
[Reviewed Jan 2007] - from Faculty and Staff Assistance Program
- A concise collection of tips for resolving workplace conflict.
- Resolving Workplace Conflict: 4 Ways to a Win-Win Solution
- from Dr. Tony Fiore
[Reviewed Jan 2007] - from Dr. Tony Fiore
- A readable article that covers some of the most important basics of dealing with workplace conflict.
Enterprise Emergencies
- Business Continuity: Advanced Resources
- from Continuity Central
[Reviewed May 2007] - from Continuity Central
- An extensive links collection of resources for emergency management and business continuity.
- Glossary of General Business Continuity Management Terms
- from Business Continuity Institute
[Reviewed May 2007] - from Business Continuity Institute
- An extensive glossary of continuity terminology
- Links
- from Business Continuity Institute
[Reviewed May 2007] - from Business Continuity Institute
- A small links collection. All entries are organizations related to business continuity and disaster recovery.
General Business Topics
- Complex Thoughts
- from University of Wisconsin Eau Claire
[Reviewed Jan 2012] - from University of Wisconsin Eau Claire
- A collection of white papers about topics related to leading and managing student organizations — or any organization, for that matter.
- Articles and Advice from AllBusiness.com
- from AllBusiness.com
[Reviewed Feb 2007] - from AllBusiness.com
- A vast collection of articles on a broad array of business-related topics.
Interpersonal Dynamics
- Sexual Politics in the W.o.r.k.p.l.a.c.e.
- by Morris Sullivan
[Reviewed Nov 2004] - by Morris Sullivan
- Great personal stories, though they are more about sex and politics in the workplace than they are about sexual politics in the workplace.
- 2 books call for a workplace revolution
- by Alison Ashton, Copley News Service
[Reviewed Nov 2004] - by Alison Ashton, Copley News Service
- Two book reviews.
- Workplace Fairness
- from the National Employee Rights Institute, Inc.
[Reviewed Nov 2004] - from the National Employee Rights Institute, Inc.
- A great resource both for those who feel they are being treated unfairly, and for managers and supervisors who want to learn how to do it right. Links, phone numbers, addresses. US-centric.
- Free Management Library
- by Carter MacNamara, Authenticity Consulting, LLC
[Reviewed Oct 2004] - by Carter MacNamara, Authenticity Consulting, LLC
- A vast array of articles and links collections on topics related to managing and working with others.
- Organizational Behavior
- from the Portland State University Library
[Reviewed Oct 2004] - from the Portland State University Library
- A wide-ranging collection of resources about using email at work.
- Ask the Workplace Doctors
- from West2K.com
[Reviewed Nov 2004] - from West2K.com
- In the format of questions and answers, this article archive covers a wide array of everyday interpersonal situations.
- On the Job
- from MonsterTRAK
[Reviewed Nov 2004] - from MonsterTRAK
- A small collection, focusing mostly on topics related to job transition.
- Work and Career
- from iVillage.co.uk
[Reviewed Oct 2004] - from iVillage.co.uk
- Many original, short articles with concrete recommendations for everyday workplace situations.
- Resources and Links
- from David Alev
[Reviewed Oct 2004] - from David Alev
- Resources for consultants and their clients. A wide variety, including not only the Web, but journals, magazines and books as well.
- Articles
- from The Triage Mediation Center
[Reviewed Oct 2004]- Working Wounded
- by Bob Rosner
[Reviewed Oct 2004]- Suggested Readings
- by Robin Thompson
[Reviewed Nov 2004] - from The Triage Mediation Center
- Fun in the workplace; employee retention
Leadership
- Reflections on Leadership
- by Edward Miller
[Reviewed Jan 2012] - by Edward Miller
- Blog
- Online Bibliography of Military Leadership
- by David D. Van Fleet
[Reviewed Nov 2004] - by David D. Van Fleet
- A vast resource on leadership, especially military leadership. Organized alphabetically per page, so it's difficult to print, but it's so big, you probably won't want to. Searchable. Not annotated, no links.
- The Art and Science of Leadership
- by Don Clark
[Reviewed Oct 2004] - by Don Clark
- A survey of concepts and tools of leadership; many original articles.
- Managing Conflict in Community Growth and Change
- from Steenbock Memorial Library, University of Wisconsin/Madison
[Reviewed Jan 2012] - from Steenbock Memorial Library, University of Wisconsin/Madison
- A treasure trove of resources for leaders or people studying conflict in communities
- Internet Resources Collection: Business and Economics
- from The Libraries of the University of North Alabama
[Reviewed Mar 2005] - from The Libraries of the University of North Alabama
- This is their management collection. It covers a wide range of business-related Internet resources.
Meetings
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- 3M Meeting Network
- from 3M
[Reviewed Oct 2004] - from 3M
- Numerous articles about meetings and meetings technology. Has a 3M slant, of course, but still very useful.
- Presentations and Meetings
- [Reviewed Nov 2004]
- Presentations for project managers and support staff traveling to, starting up, and working on remote, dispersed or virtual projects.
- Chairing Meetings
- from Secretariat, Treasury Board of Canada
[Reviewed Dec 2004] - from Secretariat, Treasury Board of Canada
- A special emphasis on bilingual and multilingual meetings.
- How to Lead Effective Meetings
- by Kathleen Paris, Office of Quality Improvement and Office of Human Resource Development, University of Wisconsin
[Reviewed Dec 2004] - by Kathleen Paris, Office of Quality Improvement and Office of Human Resource Development, University of Wisconsin
- So much material here, you have to consider it an on-line course. Includes streaming audio.
- Do you know the rules and manners of an effective virtual meeting?
- by Loretta W. Prencipe
[Reviewed Dec 2005] - by Loretta W. Prencipe
- One of many articles from the 'Management Briefing' column of Infoworld.
Occupational Violence and Bullying
- Workplace Bullying Institute
- [Reviewed Nov 2004]
- Links collections, studies and reports. A comprehensive collection.
- Workplace bullying's high cost: $180M in lost time, productivity
- by Liz Urbanski Farrell, Orlando Business Journal
[Reviewed Oct 2004] - by Liz Urbanski Farrell, Orlando Business Journal
- Links to related articles, and a link to the Orlando Business Journal's searchable archive.
- Workplace Violence: A Selected Bibliography
- by Angie Zupancich, M.A. Educational Psychology, Doctoral Student in Human Resource Development, University of Minnesota through Minnesota Center Against Violence and Abuse
[Reviewed Nov 2004] - by Angie Zupancich, M.A. Educational Psychology, Doctoral Student in Human Resource Development, University of Minnesota through Minnesota Center Against Violence and Abuse
- A conventional bibliography — no links, not annotated.
- Occupational violence in Australia
- from The Australian Institute of Criminology, Australian Government
[Reviewed Oct 2004] - from The Australian Institute of Criminology, Australian Government
- A huge collection of articles and links to other resources.
- Society, Issues, Violence and Abuse: Workplace
- from ComboSE
[Reviewed Nov 2004] - from ComboSE
- Looks like a good collection, but the javascript is broken (at least for my browser), so the links don't work.
- Workplace Violence
- from Minnesota Center Against Violence and Abuse
[Reviewed Nov 2004] - from Minnesota Center Against Violence and Abuse
- Small collection of links to resources for workplace violence issues. Somewhat dated.
- Bully On Line
- from The Field Foundation
[Reviewed Mar 2005] - from The Field Foundation
- A truly amazing resource for bullying and related issues. Workplace, family, school. Even resources for employers.
- Psychological Abuse in the Workplace
- by Robyn Mann
[Reviewed Jan 2012] - by Robyn Mann
- Comprehensive overview of workplace psychological abuse
Project Management
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- Silicon Valley Product Management Association
- Project Management Institute
- The PM Forum
- [Reviewed Nov 2004]
- A vast array of resources for project managers, including a blog, a forum, lists of professional organizations, a library, lists of journals and newsletters, and on and on. A must-bookmark for project managers.
- The Association for Project Management
- Management Science
- from BPubs.com
[Reviewed Oct 2004] - from BPubs.com
- Articles and links to publications emphasizing business process reengineering, change management, competitive intelligence, customer relationship management, knowledge management, leadership project management, strategic planning, supply chain management and total quality management.
- Project Management
- [Reviewed Nov 2004]
- For project managers and support staff traveling to, starting up, and working on remote, dispersed or virtual projects.
- Online Guide to Project Management Resources
- from SqueezedBooks.com
[Reviewed Jan 2013] - from SqueezedBooks.com
- A collection of links to sites and software of particular interest to project managers.
- 10 Tips for Project Management Prosperity
- by Villanova University
[Reviewed Jan 2013] - by Villanova University
- A concise article offering 10 tips for project managers.
Remote Management
- Virtual Teams Bibliography
- from Johns Hopkins University, Human Services
[Reviewed Dec 2004] - from Johns Hopkins University, Human Services
- A conventional bibliography of about 20 entries.
- Pair Programming Bibliography
- from The Software Process Resource Collection of the University of Massachusetts at Dartmouth
[Reviewed Dec 2004] - from The Software Process Resource Collection of the University of Massachusetts at Dartmouth
- An annotated bibliography with links to on line resources.
- Swenson's Site Map
- by Dave Swenson, the College of St. Scholastica
[Reviewed Feb 2007] - by Dave Swenson, the College of St. Scholastica
- An extensive links collection, including items on teamwork, marketing, human resource management, organizational development and more.
Teamwork
- Teams and Teamwork
- by Roger Greenaway
[Reviewed Oct 2004] - by Roger Greenaway
- Reviews of teamwork Web sites.
- Resources for Virtual Teams
- from Kasch Associates
- Bibliography on Leadership Development
- from Leadership Development Institute, Ohio Literacy Development Center
[Reviewed Nov 2004] - A conventional bibliography, no links, not annotated. Most sources 1990-1997.
- Teams and Teamwork
- from Headquarters, US National Aeronautics and Space Administration
[Reviewed Nov 2004] - from Headquarters, US National Aeronautics and Space Administration
- Both a bibliography and a links collection.
- Team Building: An Annotated Bibliography of My Personal Favorites
- by Glenn Parker
[Reviewed Oct 2004]- Teamwork Links: selected reviews of teamwork websites
- by Roger Greenaway
[Reviewed Jun 2005] - by Glenn Parker
- A goldmine, superbly organized. Includes reviews.
- Free Literature
- from Center for Collaborative Organizations, University of North Texas
[Reviewed Feb 2007] - from Center for Collaborative Organizations, University of North Texas
- Articles about teamwork in organizations and an annotated bibliography.
- VE-Forum.org
- by Hermann Loeh and Olivier Rerolle
[Reviewed Jun 2005] - by Hermann Loeh and Olivier Rerolle
- A library and links collection with a European focus on virtual organizations. Membership is free.
Women at Work
- Links especially useful for women in the workplace
- from Femininist.com
[Reviewed Oct 2004] - from Femininist.com
- The workplace collection of a much larger collection of links of interest to women.
- Web sites and links
- from TrendSight
[Reviewed Oct 2004] - from TrendSight
- Links about women, with a marketing/sales slant.
- A Bibliography for Women and Other Scientists
- by Prof. Justine Cassell, MIT Media Lab
[Reviewed Nov 2004] - by Prof. Justine Cassell, MIT Media Lab
- A conventional bibliography, not annotated. Some links, but none live.
- Women-Related Business/Work Web Sites
- by Joan Korenman
[Reviewed Nov 2004] - by Joan Korenman
- Sites useful to academic women's studies programs
- Women and Work
- from XPNDC
[Reviewed Nov 2004] - from XPNDC
- Links in these categories: Career Development, Empowerment, Entrepreneurship, Equality, Financial Info, History, Networking, Political, Social Status Improvement, Vocation, Women and Family, and Working Women Organizations.
- Current Career Topics
- from WomensMedia.com
[Reviewed May 2005] - from WomensMedia.com
- About 30 articles on topics including stress management, delegation, and mastering workplace politics.
- JCSW Links and Resources Page
- from The Joint Committeee on the Status of Women (Harvard Medical School)
[Reviewed Jan 2012] - from The Joint Committeee on the Status of Women (Harvard Medical School)
- A links collection and a bibliography
Workplace Humor
- Dictionary of performance review terms
- by David Pratt
[Reviewed Dec 2004] - by David Pratt
- Essential for those who want to know what their performance reviews really mean.
- Employee Performance Review No No's
- from Interactive Human Resources
[Reviewed Jan 2012] - from Interactive Human Resources
- Excerpts from actual performance reviews. I believe that this page is a copy of something originally published at InteractiveHR, but that site has apparently taken it down.
- Performance Review: A BAD Quarter At Java Jamboree
- by Dan Heath, contributing writer, HarBusOnline, the student newspaper of the Havard Business School
[Reviewed Dec 2004] - by Dan Heath, contributing writer, HarBusOnline, the student newspaper of the Havard Business School
- A satire of a performance review
- Office and Workplace Humor, Jokes & Cartoons
- from ButlerWebs.com
[Reviewed Dec 2004] - from ButlerWebs.com
- Big collection, with a few gems in it.
- Humor
- from About.com
[Reviewed Dec 2004] - from About.com
- A large collection.
- Office Humor
- from IShouldBeWorking.com
[Reviewed Dec 2004] - from IShouldBeWorking.com
- A sizeable collection, annotated.
- Workplace, Job and Career Humor Columns
- by Madeleine Begun Kane
[Reviewed Dec 2004] - by Madeleine Begun Kane
- Articles by the author; other categories too.
- The Customer Is Never Right!
- by CustomersSuck.com
[Reviewed Dec 2004] - by CustomersSuck.com
- An entire Web site devoted to customer disservice.
- Fun and humor can increase workplace productivity
- by Charlie Dexter, Fairbanks News-Miner
[Reviewed Dec 2004] - by Charlie Dexter, Fairbanks News-Miner
- Strategies for adding humor to the workplace
- Resumania.com
- from Resumania.com
[Reviewed Dec 2004] - from Resumania.com
- Excerpts from real-life resumes. Visit their Hall of Fame.
- Villa de Loon
- by Tiber
[Reviewed Feb 2010] - by Tiber
- A funny blog. Tiber lost his job and moved back in with his rich, eccentric family, only to find that the "eccentric" part remains but the "rich" may be going.
Workplace Politics
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- The Impact of Organizational Politics on Information Systems Project Failure: A Case Study
- by Leoni Warne and Dennis Hart, from the IEEE 29th Hawaii International Conference on System Sciences (HICSS) Volume 4: Organizational Systems and Technology, January 3-6, 1996.
[Reviewed Oct 2004] - by Leoni Warne and Dennis Hart, from the IEEE 29th Hawaii International Conference on System Sciences (HICSS) Volume 4: Organizational Systems and Technology, January 3-6, 1996.
- Abstract only. Full text for fee or membership.
- Bureaucracy and Organizational Politics: Emergent Characteristics of Structure
- by Gene Bellenger.
[Reviewed Nov 2004] - by Gene Bellenger.
- A fairly abstract systems-oriented look at organizational politics.
- The Study of Information System Development (ISD) Process from the Perspectives of Power Development Stage and Organizational Politics
- by L.-H. Chang, T.-C. Lin, and W. Sheng, from the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8, January 7-10, 2002.
[Reviewed Oct 2004] - by L.-H. Chang, T.-C. Lin, and W. Sheng, from the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8, January 7-10, 2002.
- Abstract only. Full text for fee or membership.
- Organizational Politics versus the World Wide Web
- from Next Wave Consulting, from the Internet Reference Services Quarterly 2, No.1/2, 1998.
[Reviewed Oct 2004] - from Next Wave Consulting, from the Internet Reference Services Quarterly 2, No.1/2, 1998.
- The role that organizational politics plays in the design, setup and success of a organization-wide web site.
- Organizational Politics
- from the Portland State University
[Reviewed Oct 2004] - from the Portland State University
- A small collection, somewhat dated, but has links to testing instruments.
- Fly Under the Radar to Absorb Delicate Office Politics
- by Peter Vogt, MonsterTRAK Career Coach
[Reviewed Oct 2004] - by Peter Vogt, MonsterTRAK Career Coach
- How to ease into the politics when you move to a new organization.
- Office-Politics
- from officepolitics.com
[Reviewed Jan 2012] - from officepolitics.com
- Advice site
- Office Politics
- by Guy Browning, The Weekend Guardian
[Reviewed Nov 2004] - by Guy Browning, The Weekend Guardian
- Columns and cartoons of business satirist and speaker Guy Browning.
- Work
- from iVillage.co.uk
[Reviewed Jan 2012] - from iVillage.co.uk
- Many articles, great topics. Even a Q&A section.
- Kill or be killed
- by Virginia Matthews, Guardian Unlimited Jobs
[Reviewed Jan 2012] - by Virginia Matthews, Guardian Unlimited Jobs
- Escalating workloads are resulting in a culture of internal politicking and deceit, according to a new management survey.
- The New Face of Office Politics
- by Polly LaBarre, Fast Company, October 1999
[Reviewed Nov 2004] - by Polly LaBarre, Fast Company, October 1999
- A general overview, containing some insights into the connection between workplace politics and some current trends in business practice.
- Eliminate office politics and end many problems in companies
- by Gerald Graham, Wichita Business Journal, February, 1998
[Reviewed Nov 2004] - by Gerald Graham, Wichita Business Journal, February, 1998
- The advice in this article is to shun political deals. I personally wonder about the practicality of this strategy, but you be the judge. See also Office politics are a permanent part of the corporate landscape for another view.
- Office politics are a permanent part of the corporate landscape
- by Gerald Graham, Wichita Business Journal, January, 2000
[Reviewed Nov 2004] - by Gerald Graham, Wichita Business Journal, January, 2000
- The assumption here is that you can't eliminate politics. Given that, here's how to deal with politics. See also Eliminate office politics and end many problems in companies for another view.
- Career Journal
- from The Wall Street Journal's career columnists
[Reviewed Nov 2004] - from The Wall Street Journal's career columnists
- As near as I can tell, the entire collection of columns from the left column of page B1, plus other items that as far as I know, are unavailable in the Journal's print editions. I've put this one in this category, but it belongs everywhere.
Your Mood at Work
- Chaco Canyon Consulting
- Visit the collection of articles I've written on this topic. All are available in full and without fee.
- Anger Management Articles
- from Anger Management Online
[Reviewed Jan 2012] - from Anger Management Online
- Links to articles about anger management in multiple contexts, including work, home and relationships.
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Chaco Canyon Consulting
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