Chaco Canyon Consulting

Interpersonal Dynamics at Work:
A links collection

Here's a collection of useful resources for people interested in learning more about workplace politics, workplace conflict, and interpersonal dynamics at work.

This is a collection for you to use. I've limited it to articles, articles collections, bibliographies and links collections, and systematically excluded seminar and workshop descriptions, teasers intended to encourage you to buy the full article, PowerPoint slides, course descriptions, course syllabi, broken links, and all the other items that make Web searching so tedious.

I don't necessarily agree with everything you'll find at the sites and pages listed here. If you know of something you think I ought to include, or if you find a broken link, please let me know.

Finally, the counts of broken links are provided only as a guide. Some that appeared to be broken at the time I checked them might have been repaired, or the problem might have been transient. And some that appeared to be OK when I tested them might not be working now.

Change

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
Attribution Theory
from ChangingMinds.org
[Reviewed Feb 2007]
An overview of how we explain what happens in the world, and to ourselves in particular, from the perspective of persuasion.
Attribution Theory
by Steve Booth-Butterfield
[Reviewed Feb 2007]
A readable and comprehensive look at Attribution Theory, which is a model of how people explain cause.

Communication

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
Study: 'Emoticons' provide insight to workplace status
by Tara S. Donahue, Vanderbilt Daily Register
[Reviewed Oct 2004]
Discussion of the connection between the use of emoticons and workplace politics. Includes a reference to the original work.
Language in the Workplace
from Victoria University, Wellington, New Zealand
[Reviewed Oct 2004]
A well-designed resource collection. Deals with language use in New Zealand workplaces.
A Beginner's Guide to Effective Email
by Kaitlin Duck Sherwood
[Reviewed Oct 2004]
Annotated. A rich collection sharply focused.
Bibliography on Email
from emailresearch.org
[Reviewed Oct 2004]
Many entries hyperlinked to original sources. Not annotated.
Rhetoric for Engineers
by Ron Graham
[Reviewed May 2005]
Actually a tease for a book on communication skills, but worth a read. Also a brief bibliography.
Conversation-Matters: Resources
by Loren Ekroth
[Reviewed Oct 2005]
Resources of all kinds, including books.
Conversation-Matters: Articles
by Loren Ekroth
[Reviewed Oct 2005]
Hundreds of articles on conversation and communication, all by Dr. Ekroth.
Communication Research Guide
by Deborah M. LaFond
[Reviewed Jan 2012]
A library research guide from the University of Albany

Conflict

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
Books and Web Resources
from Conflict Dynamics Profile
[Reviewed Jan 2012]
Articles about conflict competence.
A Bibliography of Organizational Conflict Management
by John Ford, Dana Mediation Institute
[Reviewed Oct 2004]
Approximately 50 entries in a conventional format, no links. To find whether any of the entries are on the Web anywhere, you'll have to use a search engine.
Effective Mediation Resources Conflict Systems
from Oregon Mediation Center, Inc.
[Reviewed Feb 2007]
Many, many articles on conflict and conflict management. Page after page of short summaries, with links to the full articles. A little difficult to navigate or to find out what's here.
Bibliography on Dispute Resolution in Higher Education (v 5.0)
by Bill Warters, PhD
[Reviewed Feb 2007]
Heavily annotated — probably more so than any I've seen. No links to original sources or even to source journals. Last updated 2002.
Conflict Management Process
by Gregorio Billikopf
[Reviewed Feb 2007]
A small collection focused on conflict.
The Free Conflict Help Center
by Robert Bacal, Bacal and Associates
[Reviewed Jan 2012]
A long article, with links to a free ebook and audio program
The Conflict Resolution Information Source
from Conflict Research Consortium, University of Colorado
[Reviewed Feb 2007]
An amazing resource. It's a bit difficult to navigate, but considering the size of the database, it's well worth it. Use the search facility.
Conflict Resolution
by Harry Webne-Behrman, Office of Quality Improvement and Office of Human Resource Development, University of Wisconsin
[Reviewed Feb 2007]
So much material here, you have to consider it an on-line course. Includes streaming audio.
Resolving Workplace Conflict
from Faculty and Staff Assistance Program
[Reviewed Jan 2007]
A concise collection of tips for resolving workplace conflict.
Resolving Workplace Conflict: 4 Ways to a Win-Win Solution
from Dr. Tony Fiore
[Reviewed Jan 2007]
A readable article that covers some of the most important basics of dealing with workplace conflict.

Enterprise Emergencies

Business Continuity: Advanced Resources
from Continuity Central
[Reviewed May 2007]
An extensive links collection of resources for emergency management and business continuity.
Glossary of General Business Continuity Management Terms
from Business Continuity Institute
[Reviewed May 2007]
An extensive glossary of continuity terminology
Links
from Business Continuity Institute
[Reviewed May 2007]
A small links collection. All entries are organizations related to business continuity and disaster recovery.

General Business Topics

Complex Thoughts
from University of Wisconsin Eau Claire
[Reviewed Jan 2012]
A collection of white papers about topics related to leading and managing student organizations — or any organization, for that matter.
Articles and Advice from AllBusiness.com
from AllBusiness.com
[Reviewed Feb 2007]
A vast collection of articles on a broad array of business-related topics.

Interpersonal Dynamics

Sexual Politics in the W.o.r.k.p.l.a.c.e.
by Morris Sullivan
[Reviewed Nov 2004]
Great personal stories, though they are more about sex and politics in the workplace than they are about sexual politics in the workplace.
2 books call for a workplace revolution
by Alison Ashton, Copley News Service
[Reviewed Nov 2004]
Two book reviews.
Workplace Fairness
from the National Employee Rights Institute, Inc.
[Reviewed Nov 2004]
A great resource both for those who feel they are being treated unfairly, and for managers and supervisors who want to learn how to do it right. Links, phone numbers, addresses. US-centric.
Free Management Library
by Carter MacNamara, Authenticity Consulting, LLC
[Reviewed Oct 2004]
A vast array of articles and links collections on topics related to managing and working with others.
Organizational Behavior
from the Portland State University Library
[Reviewed Oct 2004]
A wide-ranging collection of resources about using email at work.
Ask the Workplace Doctors
from West2K.com
[Reviewed Nov 2004]
In the format of questions and answers, this article archive covers a wide array of everyday interpersonal situations.
On the Job
from MonsterTRAK
[Reviewed Nov 2004]
A small collection, focusing mostly on topics related to job transition.
Work and Career
from iVillage.co.uk
[Reviewed Oct 2004]
Many original, short articles with concrete recommendations for everyday workplace situations.
Resources and Links
from David Alev
[Reviewed Oct 2004]
Resources for consultants and their clients. A wide variety, including not only the Web, but journals, magazines and books as well.
Articles
from The Triage Mediation Center
[Reviewed Oct 2004]
Working Wounded
by Bob Rosner
[Reviewed Oct 2004]
Suggested Readings
by Robin Thompson
[Reviewed Nov 2004]
Fun in the workplace; employee retention

Leadership

Reflections on Leadership
by Edward Miller
[Reviewed Jan 2012]
Blog
Online Bibliography of Military Leadership
by David D. Van Fleet
[Reviewed Nov 2004]
A vast resource on leadership, especially military leadership. Organized alphabetically per page, so it's difficult to print, but it's so big, you probably won't want to. Searchable. Not annotated, no links.
The Art and Science of Leadership
by Don Clark
[Reviewed Oct 2004]
A survey of concepts and tools of leadership; many original articles.
Managing Conflict in Community Growth and Change
from Steenbock Memorial Library, University of Wisconsin/Madison
[Reviewed Jan 2012]
A treasure trove of resources for leaders or people studying conflict in communities
Internet Resources Collection: Business and Economics
from The Libraries of the University of North Alabama
[Reviewed Mar 2005]
This is their management collection. It covers a wide range of business-related Internet resources.

Meetings

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
3M Meeting Network
from 3M
[Reviewed Oct 2004]
Numerous articles about meetings and meetings technology. Has a 3M slant, of course, but still very useful.
Presentations and Meetings
[Reviewed Nov 2004]
Presentations for project managers and support staff traveling to, starting up, and working on remote, dispersed or virtual projects.
Chairing Meetings
from Secretariat, Treasury Board of Canada
[Reviewed Dec 2004]
A special emphasis on bilingual and multilingual meetings.
How to Lead Effective Meetings
by Kathleen Paris, Office of Quality Improvement and Office of Human Resource Development, University of Wisconsin
[Reviewed Dec 2004]
So much material here, you have to consider it an on-line course. Includes streaming audio.
Do you know the rules and manners of an effective virtual meeting?
by Loretta W. Prencipe
[Reviewed Dec 2005]
One of many articles from the 'Management Briefing' column of Infoworld.

Occupational Violence and Bullying

Workplace Bullying Institute
[Reviewed Nov 2004]
Links collections, studies and reports. A comprehensive collection.
Workplace bullying's high cost: $180M in lost time, productivity
by Liz Urbanski Farrell, Orlando Business Journal
[Reviewed Oct 2004]
Links to related articles, and a link to the Orlando Business Journal's searchable archive.
Workplace Violence: A Selected Bibliography
by Angie Zupancich, M.A. Educational Psychology, Doctoral Student in Human Resource Development, University of Minnesota through Minnesota Center Against Violence and Abuse
[Reviewed Nov 2004]
A conventional bibliography — no links, not annotated.
Occupational violence in Australia
from The Australian Institute of Criminology, Australian Government
[Reviewed Oct 2004]
A huge collection of articles and links to other resources.
Society, Issues, Violence and Abuse: Workplace
from ComboSE
[Reviewed Nov 2004]
Looks like a good collection, but the javascript is broken (at least for my browser), so the links don't work.
Workplace Violence
from Minnesota Center Against Violence and Abuse
[Reviewed Nov 2004]
Small collection of links to resources for workplace violence issues. Somewhat dated.
Bully On Line
from The Field Foundation
[Reviewed Mar 2005]
A truly amazing resource for bullying and related issues. Workplace, family, school. Even resources for employers.
Psychological Abuse in the Workplace
by Robyn Mann
[Reviewed Jan 2012]
Comprehensive overview of workplace psychological abuse

Project Management

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
Silicon Valley Product Management Association
Project Management Institute
The PM Forum
[Reviewed Nov 2004]
A vast array of resources for project managers, including a blog, a forum, lists of professional organizations, a library, lists of journals and newsletters, and on and on. A must-bookmark for project managers.
The Association for Project Management
Management Science
from BPubs.com
[Reviewed Oct 2004]
Articles and links to publications emphasizing business process reengineering, change management, competitive intelligence, customer relationship management, knowledge management, leadership project management, strategic planning, supply chain management and total quality management.
Project Management
[Reviewed Nov 2004]
For project managers and support staff traveling to, starting up, and working on remote, dispersed or virtual projects.

Remote Management

Virtual Teams Bibliography
from Johns Hopkins University, Human Services
[Reviewed Dec 2004]
A conventional bibliography of about 20 entries.
Pair Programming Bibliography
from The Software Process Resource Collection of the University of Massachusetts at Dartmouth
[Reviewed Dec 2004]
An annotated bibliography with links to on line resources.
Swenson's Site Map
by Dave Swenson, the College of St. Scholastica
[Reviewed Feb 2007]
An extensive links collection, including items on teamwork, marketing, human resource management, organizational development and more.

Teamwork

Teams and Teamwork
by Roger Greenaway
[Reviewed Oct 2004]
Reviews of teamwork Web sites.
Resources for Virtual Teams
from Kasch Associates
Bibliography on Leadership Development
from Leadership Development Institute, Ohio Literacy Development Center
[Reviewed Nov 2004]
A conventional bibliography, no links, not annotated. Most sources 1990-1997.
Teams and Teamwork
from Headquarters, US National Aeronautics and Space Administration
[Reviewed Nov 2004]
Both a bibliography and a links collection.
Team Building: An Annotated Bibliography of My Personal Favorites
by Glenn Parker
[Reviewed Oct 2004]
Teamwork Links: selected reviews of teamwork websites
by Roger Greenaway
[Reviewed Jun 2005]
A goldmine, superbly organized. Includes reviews.
Free Literature
from Center for Collaborative Organizations, University of North Texas
[Reviewed Feb 2007]
Articles about teamwork in organizations and an annotated bibliography.
VE-Forum.org
by Hermann Loeh and Olivier Rerolle
[Reviewed Jun 2005]
A library and links collection with a European focus on virtual organizations. Membership is free.

Women at Work

Links especially useful for women in the workplace
from Femininist.com
[Reviewed Oct 2004]
The workplace collection of a much larger collection of links of interest to women.
Web sites and links
from TrendSight
[Reviewed Oct 2004]
Links about women, with a marketing/sales slant.
A Bibliography for Women and Other Scientists
by Prof. Justine Cassell, MIT Media Lab
[Reviewed Nov 2004]
A conventional bibliography, not annotated. Some links, but none live.
Women-Related Business/Work Web Sites
by Joan Korenman
[Reviewed Nov 2004]
Sites useful to academic women's studies programs
Women and Work
from XPNDC
[Reviewed Nov 2004]
Links in these categories: Career Development, Empowerment, Entrepreneurship, Equality, Financial Info, History, Networking, Political, Social Status Improvement, Vocation, Women and Family, and Working Women Organizations.
Current Career Topics
from WomensMedia.com
[Reviewed May 2005]
About 30 articles on topics including stress management, delegation, and mastering workplace politics.
JCSW Links and Resources Page
from The Joint Committeee on the Status of Women (Harvard Medical School)
[Reviewed Jan 2012]
A links collection and a bibliography

Workplace Humor

Dictionary of performance review terms
by David Pratt
[Reviewed Dec 2004]
Essential for those who want to know what their performance reviews really mean.
Employee Performance Review No No's
from Interactive Human Resources
[Reviewed Jan 2012]
Excerpts from actual performance reviews. I believe that this page is a copy of something originally published at InteractiveHR, but that site has apparently taken it down.
Performance Review: A BAD Quarter At Java Jamboree
by Dan Heath, contributing writer, HarBusOnline, the student newspaper of the Havard Business School
[Reviewed Dec 2004]
A satire of a performance review
Office and Workplace Humor, Jokes & Cartoons
from ButlerWebs.com
[Reviewed Dec 2004]
Big collection, with a few gems in it.
Humor
from About.com
[Reviewed Dec 2004]
A large collection.
Office Humor
from IShouldBeWorking.com
[Reviewed Dec 2004]
A sizeable collection, annotated.
Workplace, Job and Career Humor Columns
by Madeleine Begun Kane
[Reviewed Dec 2004]
Articles by the author; other categories too.
The Customer Is Never Right!
by CustomersSuck.com
[Reviewed Dec 2004]
An entire Web site devoted to customer disservice.
Fun and humor can increase workplace productivity
by Charlie Dexter, Fairbanks News-Miner
[Reviewed Dec 2004]
Strategies for adding humor to the workplace
Resumania.com
from Resumania.com
[Reviewed Dec 2004]
Excerpts from real-life resumes. Visit their Hall of Fame.
Villa de Loon
by Tiber
[Reviewed Feb 2010]
A funny blog. Tiber lost his job and moved back in with his rich, eccentric family, only to find that the "eccentric" part remains but the "rich" may be going.

Workplace Politics

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
The Impact of Organizational Politics on Information Systems Project Failure: A Case Study
by Leoni Warne and Dennis Hart, from the IEEE 29th Hawaii International Conference on System Sciences (HICSS) Volume 4: Organizational Systems and Technology, January 3-6, 1996.
[Reviewed Oct 2004]
Abstract only. Full text for fee or membership.
Bureaucracy and Organizational Politics: Emergent Characteristics of Structure
by Gene Bellenger.
[Reviewed Nov 2004]
A fairly abstract systems-oriented look at organizational politics.
The Study of Information System Development (ISD) Process from the Perspectives of Power Development Stage and Organizational Politics
by L.-H. Chang, T.-C. Lin, and W. Sheng, from the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8, January 7-10, 2002.
[Reviewed Oct 2004]
Abstract only. Full text for fee or membership.
Organizational Politics versus the World Wide Web
from Next Wave Consulting, from the Internet Reference Services Quarterly 2, No.1/2, 1998.
[Reviewed Oct 2004]
The role that organizational politics plays in the design, setup and success of a organization-wide web site.
Organizational Politics
from the Portland State University
[Reviewed Oct 2004]
A small collection, somewhat dated, but has links to testing instruments.
Fly Under the Radar to Absorb Delicate Office Politics
by Peter Vogt, MonsterTRAK Career Coach
[Reviewed Oct 2004]
How to ease into the politics when you move to a new organization.
Office-Politics
from officepolitics.com
[Reviewed Jan 2012]
Advice site
Office Politics
by Guy Browning, The Weekend Guardian
[Reviewed Nov 2004]
Columns and cartoons of business satirist and speaker Guy Browning.
Work
from iVillage.co.uk
[Reviewed Jan 2012]
Many articles, great topics. Even a Q&A section.
Kill or be killed
by Virginia Matthews, Guardian Unlimited Jobs
[Reviewed Jan 2012]
Escalating workloads are resulting in a culture of internal politicking and deceit, according to a new management survey.
The New Face of Office Politics
by Polly LaBarre, Fast Company, October 1999
[Reviewed Nov 2004]
A general overview, containing some insights into the connection between workplace politics and some current trends in business practice.
Eliminate office politics and end many problems in companies
by Gerald Graham, Wichita Business Journal, February, 1998
[Reviewed Nov 2004]
The advice in this article is to shun political deals. I personally wonder about the practicality of this strategy, but you be the judge. See also Office politics are a permanent part of the corporate landscape for another view.
Office politics are a permanent part of the corporate landscape
by Gerald Graham, Wichita Business Journal, January, 2000
[Reviewed Nov 2004]
The assumption here is that you can't eliminate politics. Given that, here's how to deal with politics. See also Eliminate office politics and end many problems in companies for another view.
Career Journal
from The Wall Street Journal's career columnists
[Reviewed Nov 2004]
As near as I can tell, the entire collection of columns from the left column of page B1, plus other items that as far as I know, are unavailable in the Journal's print editions. I've put this one in this category, but it belongs everywhere.

Your Mood at Work

Chaco Canyon Consulting
Visit the collection of articles I've written on this topic. All are available in full and without fee.
Anger Management Articles
from Anger Management Online
[Reviewed Jan 2012]
Links to articles about anger management in multiple contexts, including work, home and relationships.
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