Coming October 8: Preventing Toxic Conflict: Part I
Conflict resolution skills are certainly useful. Even more advantageous are toxic conflict prevention skills, and skills that keep constructive conflict from turning toxic. Available here and by RSS on October 8.
And on October 15: Preventing Toxic Conflict: Part II
Establishing norms for respectful behavior is perhaps the most effective way to reduce the incidence of toxic conflict at work. When we all understand and subscribe to a particular way of treating each other, we can all help prevent trouble. Available here and by RSS on October 15.