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Archive of Past Issues

Managing Your Boss

Here are links to the previous issues of Point Lookout that touch on your relationship with your boss. Bookmark this page. Or browse this archive by date. Subscribe now.

Artist's drawing of a pterosaurComing May 21: Learning
What have you learned today? What has enriched you, changed your understanding of the world, or given you a new view of history or the future? Learning something new every day is a worthy goal. Available here and by RSS on May 21.

Damage to the Interstate 10 Twin Bridge across Lake PontchartrainAnd on May 28: Managing Risk Revision
Prudent risk management begins by accepting the possibility that unpleasant events might actually happen. But when organizations try to achieve goals that are a bit out of reach, they're often tempted to stretch resources by revising or denying risks. Here's a tactic for managing risk revision. Available here and by RSS on May 28.

Other topics:

January 23, 2008
Lt. Col. John Paul VannManaging Personal Risk Management
When we bias organizational decisions to manage our personal risks, we're sometimes acting ethically — and sometimes not. What can we do to limit personal risk management?
November 7, 2007
Former U.S. Secretary of State Colin PowellDevious Political Tactics: A Field Manual
Some practitioners of workplace politics use an assortment of devious tactics to accomplish their ends. Since most of us operate in a fairly straightforward manner, the devious among us gain unfair advantage. Here are some of their techniques, and some suggestions for effective responses.
August 29, 2007
Mars as seen by the Hubble TelescopeMore Indicators of Scopemonging
Scope creep — the tendency of some projects to expand their goals — is usually an unintended consequence of well-intentioned choices. But sometimes, it's part of a hidden agenda that some use to overcome budgetary and political obstacles.
August 22, 2007
The spine of a human maleScopemonging: When Scope Creep Is Intentional
Scope creep is the tendency of some projects to expand their goals. Usually, we think of scope creep as an unintended consequence of a series of well-intentioned choices. But sometimes, it's much more than that.
August 1, 2007
Bush and Putin hugAbout Workplace Hugs
In the past twenty years in the United States, we've changed from a relatively hug-free workplace culture to one that, in some quarters, seems to be experiencing a hugging tsunami. Knowing how to deal with hugging is now a valuable skill.
July 25, 2007
A cup of coffeeMy Boss Gabs Too Much
Your boss has popped into your office for another morning gab session. Normally, it's irritating, but today you have a tight deadline, so you're royally ticked. What can you do?
June 20, 2007
The Declaration of IndependenceMore Stuff and Nonsense
Some of what we believe is true about work comes not from the culture at work, but from the larger culture. These beliefs are much more difficult to root out, but sometimes just a little consideration does help. Here are some examples.
June 13, 2007
An old-fashioned punch clock, still in wide useThings We Believe That Maybe Aren't So True
Maxims and rules make life simpler by eliminating decisions. And they have a price: they sometimes foreclose options that would have worked better than anything else. Here are some things we believe in maybe a little too much.
March 7, 2007
Captain William BlighHow to Tell If You Work for a Nanomanager
By now, we've all heard of micromanagers, and some have experienced micromanagement firsthand. Some of us have even micromanaged others. But there's a breed of micromanagers whose behavior is so outlandish that they need a category of their own.
December 27, 2006
One of the Franklin Milestones on the Boston Post RoadManaging Pressure: Milestones and Deliveries
Pressed repeatedly for "status" reports, you might guess that they don't want status — they want progress. Things can get so nutty that responding to the status requests gets in the way of doing the job. How does this happen and what can you do about it? Here's Part III of a set of tactics and strategies for dealing with pressure.
December 20, 2006
Freeway damage in the 1989 Loma Prieta, California, EarthquakeManaging Pressure: The Unexpected
When projects falter, we expect demands for status and explanations. What's puzzling is how often this happens to projects that aren't in trouble. Here's Part II of a catalog of strategies for managing pressure.
December 13, 2006
The 1991 eruption of Mount PinatuboManaging Pressure: Communications and Expectations
Pressed repeatedly for "status" reports, you might guess that they don't want status — they want progress. Things can get so nutty that responding to the status requests gets in the way of doing the job. How does this happen and what can you do about it? Here's Part I of a little catalog of tactics and strategies for dealing with pressure.
December 6, 2006
Lion, ready to spring, in Samburu National Reserve, KenyaUsing Indirectness at Work
Although many of us value directness, indirectness does have its place. At times, conveying information indirectly can be a safe way — sometimes the only safe way — to preserve or restore wellbeing and comity within the organization.
September 20, 2006
Seafood stewWhen You Think Your Boss Is Incompetent
After the boss commits even a few enormous blunders, some of us conclude that he or she is just incompetent. We begin to worry whether our careers are safe, whether the company is safe, or whether to start looking for another job. Beyond worrying, what else can we do?
September 13, 2006
UN Secretary General Kofi Annan of GhanaHow to Get a Promotion in Line
If you want a promotion in line — a promotion to the next supervisory level in your organization — what should you do now to make it come about? What risks are there?
August 23, 2006
A portion of the memorial to the Massachusetts 54th RegimentHow to Get Promoted in Place
Do you think you're overdue for a promotion? Many of us do, judging by the number of Web pages that talk about promotions, getting promoted or asking for promotions. What you do to get a promotion depends on what you're aiming for.
August 16, 2006
The 171st graduating class of the Massachusetts Firefighting AcademyHow to Get a Promotion: the Inside Stuff
Do you think you're overdue for a promotion? Many of us are, but are you doing all you can to make it happen? Start with a focus on you.
July 5, 2006
The Apollo 17 Lunar Rover, showing its damaged fenderAre You a Fender?
Taking political risks is part of the job, especially if you want the challenges and rewards that come with increased responsibility. That's fair. But some people manage political risks by offloading them onto subordinates. Be certain that the risk burden you carry is really your own — and that you carry all of it yourself.
June 28, 2006
Presenting to persuadePresenting to Persuade
Successful, persuasive presentations involve a whole lot more than PowerPoint skills. What does it take to present persuasively, with power?
June 21, 2006
A Julius Caesar coinOn Organizational Coups d'Etat
If your boss is truly incompetent, or maybe even evil, organizing a coup d'etat might have crossed your mind. In most cases, it's wise to let it cross on through, all the way. Think of alternative ways out.
May 3, 2006
A headline about the War of the Worlds BroadcastDeliver the Headline First
When we deliver news at work — status, events, personnel changes, whatever — we sometimes frame it in a story line format. We start at the beginning and we gradually work up to the point. That might be the right way to deliver good news, but for everything else, especially bad news, deliver the headline first, and then offer the details.
February 15, 2006
Capitol Hill at nightNepotism, Patronage, Vendettas and Workplace Espionage
Normally, you terminate or reassign team members who actually inhibit progress. Here are some helpful insights and tactics to use when termination or reassignment is impossible.
February 8, 2006
A toolboxTen Tactics for Tough Times: Part II
When you find yourself in a tough spot politically, what can you do? Most of us obsess about the situation for a while, and then if we still have time to act, we do what seems best. Here's Part II of a set of approaches that can organize your thinking and shorten the obsessing.
February 1, 2006
Reminding yourself of what to doTen Tactics for Tough Times: Part I
When you find yourself in a tough spot politically, what can you do? Most of us obsess about the situation for a while, and then if we still have time to act, we do what seems best. Here's Part I of a set of approaches that can organize your thinking and shorten the obsessing.
October 12, 2005
A thiefLooking the Other Way
Sometimes when we notice wrongdoing, and we aren't directly involved, we don't report it, and we don't intervene. We look the other way. Typically, we do this to avoid the risks of making a report. But looking the other way is also risky. What are the risks of looking the other way?
August 24, 2005
Which came first — the chicken or the egg?Dealing with Condescension
Condescending remarks hurt. When we feel that pain, we often feel the urge to retaliate, even when retaliation might not be appropriate. Our responses are more effective when we understand where condescending remarks come from.
August 17, 2005
"Two rabbits doing the Condescension Cha-ChaControlling Condescension
Condescension is one reason why healthy conflict becomes destructive. It's a conversational technique that many use without thinking, and others use with aggressive intention. Either way, it can hurt everyone involved.
July 20, 2005
The Great WallDevious Political Tactics: Divide and Conquer, Part II
While most leaders try to achieve organizational unity, some do use divisive tactics to maintain control, or to elevate performance by fostering competition. Understanding the risks of these tactics can motivate you to find another way.
July 6, 2005
The Roman ColiseumDevious Political Tactics: Divide and Conquer, Part I
While most leaders try to achieve organizational unity, some do use divisive tactics to maintain control, or to elevate performance by fostering competition. Understanding the risks of these tactics can motivate you to find another way.
June 15, 2005
A harrow in actionWhen Others Curry Favor
When peers curry favor with the boss, many of us feel contempt, an urge for revenge, anger or worse. Trying to stop those who curry favor probably isn't an effective strategy. What is?
June 8, 2005
ApplesCurrying Favor
The behavior of the office kiss-up drives many people bats. It's more than annoying, though — it does real harm to the organization. What is the behavior?
March 9, 2005
An island vacation getawayPlanning Your Getaway
For many of us, taking a vacation can be a burden. We ask ourselves, "How can I get away now?" And sometimes we have the answer: "I can't." How can we feel relaxed about taking time off?
February 16, 2005
A headsman with a double-bladed-axeTop Ten Signs of a Blaming Culture
The quality of an organization's culture is the key to high performance. An organization with a blaming culture can't perform at a high level, because its people can't take reasonable risks. How can you tell whether you work in a blaming culture?
October 20, 2004
Two orcas fightingWhen Leaders Fight
Organizations often pretend that feuds between leaders do not exist. But when the two most powerful people in your organization go head-to-head, everyone in the organization suffers. How can you survive a feud between people above you in the org chart?
September 29, 2004
Scott McLellan, White House Press Secretary, 2003-2006Devious Political Tactics: Cutouts
Cutouts are people or procedures that enable political operators to communicate in safety. Using cutouts, operators can manipulate their environments while limiting their personal risk. How can you detect cutouts? And what can you do about them?
September 22, 2004
The unappreciative bossThe Unappreciative Boss
Do you work for a boss who doesn't appreciate you? Do you feel ignored or excessively criticized? If you do, life can be a misery, if you make it so. Or you can work around it. It's up to you to choose.
June 30, 2004
A metronomeSelling Uphill: The Pitch
Whether you're a CEO or a project champion, you occasionally have to persuade decision-makers who have some kind of power over you. What do they look for? What are the key elements of an effective pitch? What does it take to Persuade Power?
June 23, 2004
Uphill skierSelling Uphill: Before and After
Whether you're a CEO appealing to your Board of Directors, your stockholders or regulators, or a project champion appealing to a senior manager, you have to "sell uphill" from time to time. Persuading decision-makers who have some kind of power over us is a challenging task. How can we prepare the way for success now and in the future?
January 7, 2004
Taking a measurementThere Are No Micromanagers
If you're a manager who micromanages, you're probably trying as best you can to help your organization meet its responsibilities. Still, you might feel that people are unhappy — that whatever you're doing isn't working. There is another way.
November 26, 2003
FearWhen Power Attends the Meeting
When the boss or supervisor of the chair of a regular meeting "sits in," disruption almost inevitably results, and it's usually invisible to the visitor. Here are some of the risks of sitting in on the meetings of your subordinates.
October 15, 2003
Three-legged racing teamDevious Political Tactics: The Three-Legged Race
The Three-Legged Race is a tactic that some managers use to avoid giving one person new authority. Some of the more cynical among us use it to sabotage projects or even careers. How can you survive a three-legged race?
October 1, 2003
A rhinestone ringDevious Political Tactics: The False Opportunity
Workplace politics can make any environment dangerous, both to your career and to your health. This excerpt from my little catalog of devious political tactics describes the false opportunity, which appears to be a chance to perform, to contribute, or to make a real difference. It's often something else.
September 24, 2003
A credit thiefDevious Political Tactics: Credit Appropriation
Managers and supervisors who take credit for the work of subordinates or others who feel powerless are using a tactic I call Credit Appropriation. It's the mark of the unsophisticated political operator.
January 1, 2003
Virginia  Satir's Yes No MedallionSaying No
When we have to say "no" to customers or to people in power, we're often tempted to placate with a "yes." There's a better way: learn how to say "no" in a way that moves the group toward joint problem solving.
October 30, 2002
Commitment by FearManipulated Commitments
Manipulated or coerced commitment looks pretty good on paper, but it might not lead to dedicated action. When the truth is finally revealed, trouble can be unavoidable.
July 17, 2002
Man chopping down a treeDouble Your Downsizing Damage
Some people believe that senior management is actually trying to hurt their company by downsizing. If they are they're doing a pretty bad job of it. Here's a handy checklist for evaluating the performance of your company's downsizers.
January 30, 2002
Tugboats workingBecome a Tugboat Captain
If your job responsibilities sometimes require that you tell powerful people that they must do something differently, you could find yourself in danger from time to time. You can learn a lot from tugboat captains.
December 5, 2001
BottlenecksWhen Your Boss Is a Micromanager
If your boss is a micromanager, your life can be a seemingly endless misery of humiliation and frustration. Changing your boss is one possible solution, but it's unlikely to succeed. What you can do is change the way you experience the micromanagement.
November 14, 2001
The blaming bossWhen Your Boss Attacks Your Self-Esteem
Your boss's comments about your work can make your day — or break it. When you experience a comment as negative or hurtful, you might become angry, defensive, withdrawn, or even shut down. When that happens, you're not at your best. What can you do if your boss seems intent on making every day a misery?
May 16, 2001
Two locksDiagonal Collaborations: Dazzling or Dangerous?
Collaborations can be very productive. There are some traps though, especially when the collaborators are of different rank, with the partner of lower rank reporting to a peer of the other. Here are some tips for preventing conflict in diagonal collaborations.
January 17, 2001
A burglarWhen Your Boss Asks You to Do Something Unethical
When your boss asks you to look the other way, or to actively take part in unethical activity, you probably feel uncomfortable — with good reason. Can you find a way to live with yourself?

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Richard Brenner
Chaco Canyon Consulting
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