March 18, 2009	Volume 9, Issue 11
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Pet Peeves About Work

by Rick Brenner

Everybody has pet peeves about work. Here's a collection drawn from my own life, the lives of others, and my vivid imagination.

hate:

• …that when you fall asleep on your keyboard, your face gets quilted.
• …that my keyboard isn't drool-proof.
• …that I can no longer see what's going on behind me because my new monitor has a no-glare screen.
• …that there isn't any part of my monitor to clip my bicycle mirror to, and people laugh at me when I wear my helmet at work.
• 

  A speakerphone of a type in common use for teleconferences. Some speakerphones, and some telephone connections, are half-duplex. That is, they permit transmission in only one direction at a time. Half-duplex facilities usually work just fine, but when someone is speaking, and one of the listeners wants to interrupt, the connection prohibits the interruption. Conversations over such connections are extremely frustrating.
  …that the woman from QA always interrupts me whenever I'm interrupting her.
• …speakerphones that won't let you interrupt while someone at the other end is talking.
• …that Windows crashes so often.
• …that Windows doesn't crash often enough to be a reliable excuse for anything.
• …that when you set the cell phones they give us on vibrate, you can still hear them.
• …that my boss gives me bad advice that I have to follow.
• …that when I follow my boss's bad advice and the thing implodes, it's my fault.
• …that when someone calls me on a bad cell phone connection from under the airport public address system, I have to make up both ends of the conversation.
• …that to tell whether the sun is shining I have to badge out.
• …that nobody knows what business casual really means.
• …that meetings start and end on the hour, with no time in between, so all our meetings start late.
• …that I get more email than I can possibly read. If anyone really wants to reach me, they text me.
• I hate that nobody knows
  what business casual
  really means…that I get more text messages that I can possibly read. If anyone really wants to reach me, they call me.
• …that I get more voicemail than I can possibly listen to. If anyone really wants to reach me, they send me email.
• …when they change a procedure nobody ever actually followed to some new, more complicated procedure that nobody will ever actually follow.
• …when people CC me so I'll know that one of my direct reports screwed up again. Do they think I don't already know?
• …when my boss tells me what she firmly believes, then asks for my honest opinion.
• …that our whiteboard markers are always dry. I think they must come that way out of the box.
• …when someone puts me on speaker and it's just us on the call, I know they're doing something with their hands but I can't imagine what.
• …when I have to drop the 17 things I'm doing to get training in managing multiple tasks.
• …when a drop dead showstopper problem that I've been busting my tail to resolve for three weeks is suddenly reclassified as non-critical just after I fix it.

I'm sure you have some pet peeves of your own. Don't send them to me. I hate that. (just kidding)  Top    Next Issue

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More articles on Personal, Team and Organizational Effectiveness:

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Take Any Seat: Part I

When you attend a meeting, how do you choose your seat? Whether you chair or not, where you sit helps to determine your effectiveness and your stature during the meeting. Here are some tips for choosing your seat strategically.

See also Personal, Team and Organizational Effectiveness and Managing Your Boss for more related articles.

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Public seminars

The Race to the South Pole: Ten Lessons for Project Managers

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough, but to project managers, the story is fascinating. Lessons abound. Read more about this program. Here are some upcoming dates for this program:

• Download to
  your calendarCrowne Plaza Hotel, Cromwell, CT: September 15, Monthly Meeting, Southern New England Chapter of the Project Management Institute. Register now.
   
• Download to
  your calendarFort Wayne, IN: September 22, Monthly Meeting, Northeast Indiana Chapter of the Project Management Institute. Register now.
   
• Download to
  your calendarOverland Park Convention Center, 6000 College Blvd., Overland Park, KS 66211: October 4, Professional Development Day, Kansas City Chapter of the Project Management Institute. Register now.
   
• Download to
  your calendarAppleton, Wisconsin (tentatively): December 6, Monthly Meeting, Northeast Wisconsin Chapter of the Project Management Institute.
   
• Download to
  your calendarWeston, Wisconsin (tentatively): December 7, Monthly Meeting, Northeast Wisconsin Chapter of the Project Management Institute.
   
• Download to
  your calendarMITRE, in Bedford, MA: February 15, 2011, Monthly Meeting, Boston SPIN.
   

Organizational Politics for People Who Hate Politics

Have you ever felt powerless to implement an important new idea? Have you ever been "blind-sided" at a meeting? Have you ever lost two good employees because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in them from time to time, but we've also known some people who seem to be able to engage and prosper. How is that done? We'll inventory the challenges of organizational politics, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees learn concrete techniques for dealing with the problems that arise in workplace politics, while keeping their integrity intact. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarOverland Park Convention Center, 6000 College Blvd., Overland Park, KS 66211: October 5, Professional Development Day, Kansas City Chapter of the Project Management Institute. Register now.
   

Managing Virtual Teams for Real Results

Managing global or dispersed teams is challenging — miscommunications, misunderstandings, and interpersonal conflict all thrive in the typical environment of the distributed team. And they're even more common in global teams, because of time-zone offsets and language and cultural differences. We'll inventory the challenges distributed and global teams face, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees will learn concrete techniques for preventing and dealing with the problems that accompany global and distributed teams. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarPortland World Trade Center: October 18, Conference, Pacific Northwest Software Quality Conference.
   

Person-to-Person Communications: Models and Applications

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program we'll explain — and show you how to use — a model of inter-personal communications that can help you stay out of the ditch. We'll place particular emphasis on a very tricky situation — saying no to power. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarPortland World Trade Center: October 19, Conference, Pacific Northwest Software Quality Conference.
   

Person-to-Person Communication for Project Managers

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarMarist College, 3399 North Road, Poughkeepsie, NY 12601: October 22, Professional Development Day, Hudson Valley Chapter of the Project Management Institute.
   

The Race to the South Pole: Lessons in Risk Management for Leaders

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough. But to organizational leaders and project managers, the story is fascinating. We'll use the history of this event to explore lessons in risk management and its application to organizational efforts. A fascinating and refreshing look at risk management from the vantage point of history. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarWherever you are: it's a teleseminar: February 2, 2011, Teleseminar, Computer Aid, Inc. (CAI).
   

The Organizational Politics of Risk Management

Organizational politics presents a risk not often accounted for by risk models. It creates one of the many components of risk management risk — the risk that the risk management process itself is inadequate. Political considerations can lead to risk products that seem acceptable but which are fatally flawed; or worse, the risk products are plainly unserviceable, but everyone chooses not to acknowledge the problem. In this program we'll examine how organizational politics influences risk management, and discuss several measures for mitigating its effects. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarWherever you are: it's a teleseminar: September 1, 2011, Teleseminar, Computer Aid, Inc. (CAI).