Improving your organization's performance is a problem with many
possible solutions. Organizations are inundated with management techniques, all aimed at doing
just this. Have you ever felt that no matter what management concept you've tried, nothing
seems to work in the long term? You're not alone. Most of the ideas for improving
organizational performance are valuable — but implementing them is tricky. Unless the people
who must use them actually learn the concepts and methods, and care about using them —
with a passion — the chances of a lasting difference are slim. I can help you make a lasting
difference in your organization.
By working at the level of the humanness of the people in your organization, you can create
an environment that supports real growth, real learning and lasting change. This can be
difficult, especially if the working environment already involves rapid technological change.
But it can happen, if people can focus on the idea that to work together effectively, they need
to respect themselves and each other.
To serve problem-solving organizations, and their managers, as they set about improving
overall organizational performance, I offer services in technical
leadership development, change management, conflict resolution, facilitation, and project
My style is collaborative. I work with you as a colleague to
help you address the issues of improving organizational performance.
Whether or not you are engaged in a program of intentional change, change envelopes you
— it's a fact of life in dynamic problem-solving organizations. And with change can come
conflict. Conflict between pairs of people or within groups of people. Conflict between
organizations or within them. I can work with you to find and understand the sources of
conflict, to understand the costs of conflict, and and to find ways to work differently to
reduce its occurrence.
Even though you always have the option of having an outside facilitator help you conduct
a meeting, you usually run your own meetings. But when you anticipate a particularly
difficult meeting, either because of stress, tension, complex issues, or even crisis, an
outside facilitator can make a real difference. Because I have a strong technical
background, I am not easily confused by complex technical issues. I can help keep your
meeting on a productive course, help manage its path through complex questions and difficult
decisions, and help steer around patches that could defocus the meeting and drain energy
What do you do when you're just plain stuck? You've run out of ideas for dealing with a
block of some kind — organizational, technical, interpersonal. You need a jiggle, some
fresh air. Take a look at my essay "What Do You Do When
You're Stuck?", and if that doesn't give you an idea or two that gets you out of the
jam, perhaps I can help you with some Quandary Consulting. I can facilitate a group or work
with individuals as they try to find new ways to deal with problems of long standing.
Collaborative Consulting Style
When I work with you and your organization, I work with you.
Following the guidance of Peter Block, I have three goals:
To establish a collaborative consulting relationship
To help you to solve problems so they stay solved
To give attention both to your business problem and to our relationship
I back all this up with a simple promise. If you are dissatisfied, you need
not pay me.
Block, Peter. Flawless Consulting:
A Guide to Getting Your Expertise Used. San Francisco: Jossey-Bass/Pfeiffer.
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