March 31, 2004	Volume 4, Issue 13
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The Hypothetical Trap

by Rick Brenner

Politicians know that answering hypothetical questions is dangerous, but it's equally dangerous for managers and project managers to answer them in the project context. What's the problem? Why should you be careful of the "What If?"

ow hold it," Warren fumed. "I might be getting on, but I'm not losing my mind. Last week you claimed you could have them both by October," he said, referring to the emergency meeting where they'd agreed on the plan for Marigold.

Answering hypotheticals
in conversation
is often dangerousSuddenly, Rita understood. "Ah," she began, "You asked, 'if we extend till October, could we finish the A list?' and I said yes. Then later you asked, 'If we extend till October, could we get the XP revisions?' And I said yes. But I thought you wanted budget and schedule for both scenarios separately, not both together. Now I understand."

Warren held his ground. "That's right, and that's what you're going to do, because that's what you agreed to."

Rita has just been reminded of how dangerous it can be to answer hypothetical questions in conversation. In the project context, perhaps the most common form is "If <some set of conditions>, can you achieve <some set of goals>?" There are other forms too, but we'll deal with this one.

Answering these hypotheticals in conversation is often dangerous. Although it's probably safe enough to respond to hypotheticals in writing, conversational responses often lead to the Hypothetical Trap.

In meetings or other conversation, the only safe answers are either "No, I don't think so," or "Hmm, I'll get back to you." Here are some reasons why answering more concretely is risky.

I've a feeling we're not in Kansas anymore

By definition, the hypothetical conditions don't exist now, and they might be outside your experience. Answering a question outside your experience is always tricky.

Questions are usually ambiguous

Even a carefully framed question is just a sketch — it doesn't completely describe a real situation. Your answer is necessarily based on some assumptions, which might differ from the questioner's assumptions.

Contingencies rarely stick

People remember your answers much better than they remember the question's contingencies or any conditions you placed on your answers. For instance, if you answer "Yes" to "If we gave you a million two and another seven months, could you do it?" people remember the "Yes" better than they remember the "million two" or the "seven months."

Incompatible combinations

If you're asked two hypotheticals with two sets of assumptions, and you give two answers, people might remember your answers as if they were the answers to a single question, even if the contingencies are incompatible. This is what happened to Rita.

Nonlinear superposition

If you said that you could do A for $A in M months, and B for $B in M months, you might be required to achieve both A and B for $A + $B (or less!) in M months, even though the world doesn't work that way.

Now what would you do if someone asked you a hypothetical question?  Top    Next Issue

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When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:

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  your calendarDes Moines, IA: February 16, Breakfast Meeting, Central Iowa Chapter of The Project Management Institute. Register now.
   
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  your calendarDes Moines, IA: February 16, Lunch Meeting, Central Iowa Chapter of The Project Management Institute. Register now.
   
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• Rochester, New York: May 24, Professional Development Day, Rochester Chapter of the Project Management Institute.