by Rick Brenner
Ethics is the system of right and wrong that forms the foundation of civil society. Yet, when a new technology arrives, explicitly extending the ethical code seems necessary — no matter how civil the society. And so it is with email.
The rules of civil society apply equally to all conduct, including that carried out with email. Whatever you would consider unethical in life is also unethical in email. For instance, if lying is unethical, so is lying in email.
Holly Beach, Louisiana, October 3, 2005: Power poles lean precipitously along Highway 27, which borders the Gulf of Mexico in lower Cameron Parish. Thousands of poles were either leaning or fallen due to Hurricane Rita's powerful winds. Although these are power poles, one can imagine the poles that carry the cables that make up the Internet, metaphorically drooping under the weight of all the email we send, much of it worthless. Photo by Win Henderson of the U.S. Federal Emergency Management Agency.
Somehow, though, it seems easier to cross the line in email than it does elsewhere in life. Your own values determine where the line is for you. To find your own line, try these on for size:
- If you claim not to have read or received a message when you actually have, you're over the line.
- Disclosing someone else's email address for harm
- If you subscribe someone else to a newsletter, hoping to flood him or her with unwanted junk, you're over the line.
- Abusive omission
- If you intentionally omit someone from a To list for purposes of harm or harassment, you're over the line.
- Misidentifying yourself
- If you supply a false email address just to get someone out of your hair, you're over the line.
- Faking a mishap
- If it's unethical in real life,
it's unethical in email
- If you broadcast an embarrassing message to cause harm to someone, intending later to claim that you sent it for FYI or by accident, you're over the line.
- Dragging your feet
- If you intentionally delay sending a message so as to deprive the recipient of time-critical opportunities or information, intending later to claim that you did in fact inform the recipient, you're over the line.
- If you choose not to reply to someone so as to give offense, you're over the line. Even worse if you later claim that you did reply.
- Misrepresenting a quote
- If you excerpt a previous message, and alter it in any way other than to indicate deletions, you're over the line. Acceptable indications of deletion are replacement by ellipsis (…) or <snip>, or inserting short phrases in brackets for clarification.
- Pleading false confusion
- If you claim not to understand a message, when you actually do, so as to cause delay, you're over the line.
- Intentional ambiguity
- If you write a message ambiguously — to slow things down, to cause confusion, or to mislead — with the intention of later claiming, "Gee, I thought it was clear," you're over the line.
- Wandering eyes
- If you read other people's email without permission, either at their desks (whether or not they're present), or by any other means, you're over the line. Except, of course, if it's part of your job.
- If you edit the headers in an excerpted or forwarded message so as to misrepresent the time, date, author, subject, or routing of the message, you're way over the line.
- If you send email from another's account without permission, for the purpose of deceiving someone, pretending that you're the owner of the account, you're over the line.
Most of us have been tempted to cross the line now and then. Next time you feel the temptation, imagine how it would feel to receive such a message. No doubt, whether you know it or not, you already have. Top Next Issue
Do you have an addition to this list? Send it to me.
Are you so buried in email that you don't even have time to delete your spam? Do you miss important messages? So many of the problems we have with email are actually within our power to solve, if we just realize the consequences of our own actions. Read 101 Tips for Writing and Managing Email to learn how to make peace with your inbox. Order Now!
And if you have organizational responsibility, you can help transform the culture to make more effective use of email. You can reduce volume while you make content more valuable. You can discourage email flame wars and that blizzard of useless if well-intended messages from colleagues and subordinates. Read Where There's Smoke There's Email to learn how to make email more productive at the organizational scale — and less dangerous. Order Now!
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More articles on Ethics at Work:
- Budget Shenanigans: Swaps
- When projects run over budget, managers face a temptation to use creative accounting to address the problem. The budget swap is one technique for making ends meet. It distorts organizational data, and it's just plain unethical.
- Some Truths About Lies: Part II
- Knowing when someone else is lying doesn't make you a more ethical person, but it sure can be an advantage if you want to stay out of trouble. Here's Part II of a catalog of techniques misleaders use.
- When Others Curry Favor
- When peers curry favor with the boss, many of us feel contempt, an urge for revenge, anger, or worse. Trying to stop those who curry favor probably isn't an effective strategy. What is?
- Telephonic Deceptions: Part I
- People have been deceiving each other at work since the invention of work. Nowadays, with telephones ever-present, telephonic deceptions are becoming more creative. Here's Part I of a handy guide for telephonic self-defense.
- Some Truths About Lies: Part III
- Detecting lies by someone intent on misrepresentation is an important skill for executives, managers, project managers, and just about anyone involved in knowledge-oriented organizations. Here's Part III of our little collection of lie detection techniques.
See also Ethics at Work, Effective Communication at Work, Conflict Management, Writing and Managing Email and Virtual and Global Teams for more related articles.
Forthcoming Issues of Point Lookout
- Coming December 2: Suppressing Dissent: Part II
- Disagreeing with the majority in a meeting, or in some cases, merely disagreeing with the Leader, can lead to isolation and other personal difficulties. Here is Part II of a set of tactics used by Leaders who choose not to tolerate differences of opinion, emphasizing the meeting context. Available here and by RSS on December 2.
- And on December 9: Clearing Conflict Fog
- At times, groups can become so embroiled in destructive conflict that conventional conflict resolution becomes ineffective. How does this happen? What can we do about it? Available here and by RSS on December 9.
I offer email and telephone coaching at both corporate and individual rates.
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