May 30, 2007	Volume 7, Issue 22
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Snares at Work

by Rick Brenner

Stuck in uncomfortable situations, we tend to think of ourselves as trapped. But sometimes it is our own actions that keep us stuck. Understanding how these traps work is the first step to learning how to deal with them.

snare is a trap in which the force that keeps the victim trapped comes from the victim. Not all traps are snares. The classic bear trap isn't a snare, because it holds the victim by the force of a spring. An example of a snare is the (possibly apocryphal) "monkey trap."

An organization can become
ensnared when it is so
involved in maintaining
its current business that
it overlooks newer, and much
larger opportunitiesIn one version, you place a heavy narrow-mouthed container on the ground, and insert a sweet-smelling nut as bait. The monkey reaches in to grab the nut, but can't withdraw its fist, which is now too big to pull out. Unwilling to release the nut, the monkey is trapped. This is a snare because it is the monkey's own action that traps it.

Snares can be attractive, repulsive or both. Attraction snares tempt the victim, who is ensnared by continued effort to attain the bait. Repulsion snares are just the opposite — the victim is ensnared by fear, and continued efforts to avoid the threat. Combination snares contain both bait and threat, which we usually call "incentives" and "disincentives."

The Rindge Dam, in Malibu Canyon, California, is an example of a snare that is both attractive and repulsive. Completed in 1926, the dam was intended to control floods and conserve water for the Rindge Ranch, operated at the time by May Knight Rindge. These purposes were the attraction or incentive component of this snare. By 1950, however, the reservoir had largely filled with silt. It no longer serves its intended purpose, and the Rindge Ranch no longer exists. Reopening the stream would give habitat access to steelhead trout and other native species, and would increase silt flow to rebuild Malibu Beach. But it would require the relocation of upwards of one million cubic yards (cubic meters) of silt, removal of all or part of the dam, and according to the Malibu Creek Watershed Council, an estimated $5 to $40 million dollars. These efforts and costs are the repulsive parts, or disincentives, of the snare. Meanwhile, the dam has remained in place, essentially useless, for 50 years. Photo courtesy Malibu Complete.

Repulsion snares can also arise from feelings. For instance, even thinking about failures can be painful, but unless we do, we can't learn from them. Here the snare consists of our own feelings about failure. It can prevent many organizations from holding retrospectives, which dooms them to repeat preventable failures.

An attraction snare can arise when an organization fails to exploit a new technology because it's excessively committed to an existing technology. For instance, many have argued that the US railroads failed to move into air transportation because they were ensnared by the rail passenger businesses they were already operating.

Attraction snares also work on people. "Golden handcuffs," a common element of retention strategies, uses the bait of inordinate financial rewards to persuade people to stay in positions perhaps longer than would otherwise be in their best interest. The bait often consists of stock options, but while those options vest, other factors set in: family, community, increasing age, aging of their expertise, and so on. Snared at first by the promise of disproportionate financial reward, employees can become ensnared in their jobs by these external factors.

Snares are obvious when you're not snared; they're much less so when you are. Look around you for snared colleagues and organizations. When you find one, ask yourself if you might already be ensnared in a similar way. Realizing that you're snared is the first step to finding your way out. Often, all you have to do is let go of the nut.  Top    Next Issue

Is every other day a tense, anxious, angry misery as you watch people around you, who couldn't even think their way through a game of Jacks, win at workplace politics and steal the credit and glory for just about everyone's best work including yours? Read 303 Secrets of Workplace Politics, filled with tips and techniques for succeeding in workplace politics. Order Now!

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The "What-a-Great-Idea!" Trap

You just made a great suggestion at a meeting, and ended up with responsibility for implementing it. Not at all what you had in mind, but it's a trap you've fallen into before. How can you share your ideas without risk of getting even more work to do?

Workplace Politics Is Not a Game

We often think about "playing the game" — either with relish or repugnance. Whatever your level of skill or interest, you'll do better if you see workplace politics as it is. It is not a game.

There Are No Micromanagers

If you're a manager who micromanages, you're probably trying as best you can to help your organization meet its responsibilities. Still, you might feel that people are unhappy — that whatever you're doing isn't working. There is another way.

Devious Political Tactics: Cutouts

Cutouts are people or procedures that enable political operators to communicate in safety. Using cutouts, operators can manipulate their environments while limiting their personal risk. How can you detect cutouts? And what can you do about them?

Top Ten Signs of a Blaming Culture

The quality of an organization's culture is the key to high performance. An organization with a blaming culture can't perform at a high level, because its people can't take reasonable risks. How can you tell whether you work in a blaming culture?

See also Workplace Politics and Critical Thinking for more related articles.

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Organizational Politics for People Who Hate Politics

Have you ever felt powerless to implement an important new idea? Have you ever been "blind-sided" at a meeting? Have you ever lost two good employees because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in them from time to time, but we've also known some people who seem to be able to engage and prosper. How is that done? We'll inventory the challenges of organizational politics, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees learn concrete techniques for dealing with the problems that arise in workplace politics, while keeping their integrity intact. Read more about this program. Here are some upcoming dates for this program:

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  your calendarRichmond, VA (South Side): March 17, Southside Dinner Meeting, Central Virginia Chapter of The Project Management Institute.
   
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Managing Virtual Teams for Real Results

Managing global or dispersed teams is challenging — miscommunications, misunderstandings, and interpersonal conflict all thrive in the typical environment of the distributed team. And they're even more common in global teams, because of time-zone offsets and language and cultural differences. We'll inventory the challenges distributed and global teams face, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees will learn concrete techniques for preventing and dealing with the problems that accompany global and distributed teams. Read more about this program. Here's an upcoming date for this program:

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  your calendarKitchener, Ontario: May 19, Dinner Meeting, PMI Canada's Technology Triangle Chapter.
   

Person-to-Person Communication for Project Managers

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here's an upcoming date for this program:

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  your calendarHilton Garden Inn, Idaho Falls, ID: April 15, Professional Development Day, Eastern Idaho Chapter of the Project Management Institute.
   

Human-Centered Risk Management

Most of us can assess technological risks, but risks related to human behavior tend to resist our best efforts. This session provides a framework for evaluating risks related to the behavior of individuals, teams, organizations and people generally. Human-centered risk differs from technological or market risk, because objective evaluation requires acknowledging personal and organizational limitations and failures. Since some of those limitations and failures might apply to the people assessing the risks, or to their superiors, there's a tendency to deny them or to explain them away. Our approach examines capability, organization, context, risk mitigation, and workplace politics. It has tools for guiding the assessment and management of human-centered risk, and we show how to extend these tools to suit your situation. You'll learn how to identify sources of risk in human behavior; recognize systemic and individual barriers to acknowledging risk; assess the effects of organizational turbulence; determine the risk associated with inappropriate internal risk transfer; estimate the effects of team dysfunction, toxic conflict and turnover; and measure the impact of workplace politics. Read more about this program. Here's an upcoming date for this program:

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There's a lot more to running an effective meeting than having the right room, the right equipment, and the right people. With meetings, the whole really is more than the sum of its parts. How the parts interact with each other and with external elements is as important as the parts themselves. And those interactions are the essence of politics for meetings. This program explores techniques for leading meetings that are based on understanding political interactions, and using that knowledge effectively to meet organizational goals. Read more about this program. Here are some upcoming dates for this program:

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  your calendarWherever you are: it's a webinar: August 3, Monthly Meeting Webinar, Memphis Chapter of the Project Management Institute.
   

The Race to the South Pole: Ten Lessons for Project Managers

On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough, but to project managers, the story is fascinating. Lessons abound. Read more about this program. Here are some upcoming dates for this program:

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  your calendarMelbourne, FL: April 12, Monthly Meeting, Space Coast Florida Chapter of the Project Management Institute. Register now.
   
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  your calendarMITRE, in Bedford, MA: February 15, 2011, Monthly Meeting, Boston SPIN.