Point Lookout An email newsletter from Chaco Canyon Consulting
Point Lookout, a free weekly email newsletter from Chaco Canyon Consulting
May 21, 2014 Volume 14, Issue 21
 
Recommend this issue to a friend
Join the Friends of Point Lookout
HTML to link to this article…
Archive: By Topic    By Date
Links to Related Articles
Sign Up for A Tip A Day!
Create a perpetual bookmark to the current issue Bookmark and Share
Tweet this! | Follow @RickBrenner Random Article

The End-to-End Cost of Meetings:
Part III

by

Many complain about attending meetings. Certainly meetings can be maddening affairs, and they also cost way more than most of us appreciate. Understanding how much we spend on meetings might help us get control of them. Here's Part III of a survey of some less-appreciated costs.
An early automotive assembly line trial

"1913 - Trying out the new assembly line" by an unknown photographer, Detroit, Michigan, 1913. Assembly lines can provide efficiencies no other mode of production can match. But the efficiencies come at a price. One component of that price is that the lines need a steady stream of parts, delivered on time. On March 17, 2011, General Motors announced that it would idle the assembly plant in Shreveport, Louisiana, because of a shortage of parts from Japan, which had experienced a magnitude 9.0 earthquake and tsunami on March 11. Coordination is essential to assembly line efficiency.

So it is with meetings. We conduct meetings because we need an efficient means of collaborating and exchanging information. If attendees can't attend, or can't arrive on time, that efficiency is compromised.

Photo courtesy U.S. National Archives and Records Administration.

So far in our exploration of meeting costs, we've examined setup costs and preparation costs — activities driven mostly by the meeting organizer, the scribe, or others with formal roles supporting or leading the meeting. Let's now look at how meeting participants spend time.

Waiting for people who are late
During the meeting, we sometimes delay the start until everyone, or at least some important folks, arrive. The cost, though, isn't just the time spent sitting around. The cost often appears in the form of lower quality output that results from rushing other parts of the meeting to make up the lost time, or from deferring some agenda items to the next meeting.
Tolerating lateness is an expensive habit. If you often wait for late arrivals, schedule time for it and hold it in reserve until you need it. Making this time visible is a first step toward controlling it.
Preparing reports
In most meetings, some people deliver reports about some things. They must prepare what to say, perhaps making a short handout or presentation. If they have some not-so-good news, they prepare answers to questions. Some even spend time preparing what not to say, or how to spin their reports to seem less bad than they are.
All this takes time. Ask for reports only when they're really needed.
Preparing nasty political attacks and defenses against them
Probably your organization's accounting system doesn't track time invested in nasty political attacks or preparing defenses against them. Time gets spent on these activities anyway. That time must be charged to something else.
The more toxic the conflict among the meeting attendees, the more time and money is spent on this activity, even if the conflict is covert. Letting ongoing toxic conflict fester is expensive. Deal with it.
Preparing presentations
Some people are scheduled to present more formally, with a longer time slot — 20 minutes or more. They prepare slides and handouts, they rehearse, they gather auxiliary material, and so on.
Too often, The more toxic the conflict
among the meeting attendees,
the more time and money is
spent on this activity, even if
the conflict is covert
much of what's presented is unnecessary. Trim these presentations. Nobody ever changes their minds about anything after the first 20 minutes of a presentation. Ask for the express version.
Reporting on action items
During the meeting, when we assign action items, we record them for tracking purposes. Fine. But in subsequent meetings, we tend to ask for status too early or too often. Some do this to encourage progress.
If you don't expect significant progress on a particular action item, don't ask for a status report. If you want to encourage progress, find a cheaper way — a private conversation, for example.

What can you do to reduce these costs? Take that as an action item. I don't need a report. First in this series  Go to top  Top  Next issue: Exasperation Generators: Opaque Metaphors  Next Issue
Bookmark and Share


101 Tips for Effective MeetingsDo you spend your days scurrying from meeting to meeting? Do you ever wonder if all these meetings are really necessary? (They aren't) Or whether there isn't some better way to get this work done? (There is) Read 101 Tips for Effective Meetings to learn how to make meetings much more productive and less stressful — and a lot more rare. Order Now!

Your comments are welcome
Would you like to see your comments posted here? Send me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles
More articles on Effective Meetings:
Out of the actionThe Shape of the Table
Not only was the meeting running over, but it now seemed that the entire far end of the table was having its own meeting. Why are some meetings like this?

The Thinker PowerPointingThink Before You PowerPoint
Microsoft PowerPoint is a useful tool. Many of us use it daily to create presentations that guide meetings or focus discussions. Like all tools, it can be abused — it can be a substitute for constructive dialog, and even for thought. What can we do about PowerPoint abuse?

GEN Eric Shinseki and CWO Nicholas PunimataThe Perils of Piecemeal Analysis: Group Dynamics
When a team relies on group discussion alone to evaluate proposals for the latest show-stopping near-disaster, it exposes itself to the risk that perfectly sound proposals might be inappropriately rejected. The source of some of this risk is the nature of group discussion.

Senator Susan Collins of MaineDiscussion Distractions: Part I
Meetings could be far more productive, if only we could learn to recognize and prevent the distractions that lead us off topic and into the woods. Here is Part I of a small catalog of distractions frequently seen in meetings.

Dwarf mistletoe in JuniperAction Item Avoidance
In some teams, members feel so overloaded that they try to avoid any additional tasks. Here are some of the most popular patterns of action item avoidance.

See also Effective Meetings and Workplace Politics for more related articles.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact me for details at rbrenner@ChacoCanyon.com or (617) 491-6289, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:
Reprinting this article
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info

Public seminars

The Race to the South Pole: Ten Lessons for Project Managers
On 14The Race to the Pole: Ten Lessons for Project Managers December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough, but to project managers, the story is fascinating. Lessons abound. Read more about this program. Here's an upcoming date for this program:

Cognitive Biases and Workplace Decision-Making
For mCognitive Biases and Workplace Decision-Makingost of us, making decisions is a large part of what we do at work. And we tend to believe that we make our decisions rationally, except possibly when stressed or hurried. That is a mistaken belief — very few of our decisions are purely rational. In this eye-opening yet entertaining program, Rick Brenner guides you through the fascinating world of cognitive biases, and he'll give concrete tips to help you control the influence of cognitive biases. Read more about this program. Here's an upcoming date for this program:

  • Bedford, Massachusetts: October 21, Monthly Meeting, Boston SPIN.
     
The Politics of Meetings for People Who Hate Politics
ThereThe Politics of Meetings for People Who Hate Politics's a lot more to running an effective meeting than having the right room, the right equipment, and the right people. With meetings, the whole really is more than the sum of its parts. How the parts interact with each other and with external elements is as important as the parts themselves. And those interactions are the essence of politics for meetings. This program explores techniques for leading meetings that are based on understanding political interactions, and using that knowledge effectively to meet organizational goals. Read more about this program. Here's an upcoming date for this program:

Where There's Smoke There's EmailTroubled by email flame wars? Or a blizzard of useless if well-intended messages from colleagues and subordinates? Read Where There's Smoke There's Email. Check it out!
Go For It: Sometimes It's Easier If You RunBad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we love the work but not the job.
303 Tips for Virtual and Global TeamsLearn how to make your virtual global team sing.
101 Tips for Managing ChangeAre you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt?
My free weekly email newsletter gives concrete tips and suggestions for dealing with the challenging but everyday situations we all face.
A Tip A DayA Tip a Day arrives by email, or by RSS Feed, each business day. It's 20 to 30 words at most, and gives you a new perspective on the hassles and rewards of work life. Most tips also contain links to related articles. Free!
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Exchange your "personal trade secrets" — the tips, tricks and techniques that make you an ace -- with other aces, anonymously. Visit the Library of Personal Trade Secrets.
If your teams don't yet consistently achieve state-of-the-art teamwork, check out this catalog. Help is just a few clicks away!
Ebooks, booklets and tip books on project management, conflict, writing email, effective meetings and more.
SSL