June 4, 2003	Volume 3, Issue 23
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Figuring Out What to Do First

by Rick Brenner

Whether we belong to a small project team or to an executive team, we have limited resources and seemingly unlimited problems to deal with. How do we decide which problems are important? How do we decide where to focus our attention first?

Martine looked at the agenda, then at the clock. No way. As everyone else continued to add items, she wondered how they would ever get through it all in one meeting. Back from her reverie, she spoke up.

"I have another item — decide what to address today, and how we'll ever get to the others in this lifetime." A few chuckles in the room. Humor always helps, she thought.

Peter, her best buddy, added, "Put down 'Extending my lifetime.'" More chuckles.

Figuring out which problem to address first — triaging the problems — could probably be on many agendas. Here are a few tips for setting priorities.

Hunt like the lion hunts for zebra

Zebras run in herds to confuse the lion. Since the number in the herd of problems you face is a problem in itself, work on reducing the numbers. Single out whatever you can, focus on it, and eliminate it. See "The Zebra Effect," Point Lookout for January 31, 2001, for more.

Use the Pareto Principle (80/20 rule)

Find out which 20% of the problems account for 80% of the costs, and focus on them first. Use the resources you free to address the rest. See "Don't Worry, Anticipate!," Point Lookout for October 3, 2001, for more.

Apply the leaky rowboat model

A rowboat with a leak above the water line won't leak. You can ignore some problems because the conditions that make them troublesome are provably absent. Address those problems later.

Lighten the load

When several issues
are equally urgent,
how do we decide
what to do first?

Some problems, if repaired, render others irrelevant. Perhaps you have some cargo, which, if jettisoned, will make the rowboat float high enough so that its leaks will be above the waterline. Addressing some problems can move others above the water line.

Understand why the lottery works

The Lottery works because we understand $30 million much better than we understand one chance in 50 million. Humans tend to overvalue consequences, and undervalue likelihood. Consider both consequences and likelihood.

If you plan to re-sod the lawn, take advantage of it

If you plan to re-sod your lawn, the fact that the patch over by the flower beds is now a mix of different grasses is no big deal. Don't fix what you know will be obliterated by an imminent upgrade.

If you plan to re-sod the lawn, prepare for it

In that same patch, re-sodding probably won't help if there are weeds with deep roots. Before you re-sod, get rid of deep-rooted weeds.

Check the sod

Make sure the sod has the right kind of grass and no weeds. Don't plant new problems.

Remember Butch and Sundance

At the top of the cliff, Butch proposes to Sundance that they jump to the river far below. Sundance is afraid because he can't swim, but Butch points out that the fall will probably kill them. Once you commit to a strategy, don't fret about issues that arise only if the strategy works. Go for it.

One thing to avoid: exhaustive inventory of all your problems. Get started — one of them might nail you while you're still counting.  Top    Next Issue

Want to watch Butch Cassidy and the Sundance Kid again? Paul Newman, Robert Redford. Director: George Roy Hill. Twentieth Century Fox, 1969.

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More articles on Personal, Team, and Organizational Effectiveness:

Coincidences Do Happen

When we notice similarities between events, or possible patterns of events, we often attribute meaning to them beyond what we can prove. Sometimes we guess right, and sometimes not. How can we improve our guesses?

Working Lunches

To save time, or to find a time everyone has free, we sometimes meet during lunch. It seems like a good idea, but there are some hidden costs.

Finding Work in Tough Times: Communications

Finding work in tough times entails presenting yourself to many people. You'll be conversing, interviewing, writing, presenting, and when you're finally successful, negotiating.

What Enough to Do Is Like

Most of us have had way too much to do for so long that "too much to do" has become the new normal. We've forgotten what "enough to do" feels like. Here are some reminders.

Hill Climbing and Its Limitations

Finding a better solution by making small adjustments to your current solution is usually a good idea. The key word is "usually."

See also Personal, Team, and Organizational Effectiveness, Effective Meetings and Problem Solving and Creativity for more related articles.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact me for details at rbrenner@ChacoCanyon.com or (617) 491-6289, or toll-free in the continental US at (866) 378-5470.

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On 14 December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough. Lessons abound. Among the more important lessons are those that demonstrate the power of the agile approach to project management and product development. Read more about this program. Here are some upcoming dates for this program:

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