There was a sudden silence. Nobody really knew what to say. Gina stared at her notepad and took a swallow of cold coffee. She felt frustrated again, but probably no more so than anyone else in the room. She looked up.
"Isn't this meeting just one more merry-go-round ride?"
Jaws, as usual, had been silent all morning. It was a nickname he was proud of, because it acknowledged that he spoke little, and that when he spoke, he always said something important. This was one of those moments.
"I'm not surprised we can't agree on how to do it," he said. "We never really agreed on what we were trying to do."
More silence, as everyone took that in.
Too often, we get ahead of ourselves — we start working on the how before we really agree on the what. Sometimes we do this because "how" issues are simpler, and sometimes we think we agree on the "what" before we actually do.
Whatever the reason for this inverted approach to problem solving, it helps to have a clear fix on the goal. Here are some ways to remember to first agree on the needle before you debate about how to thread it.
If you don't know where you're going…
- …you can't tell when you've arrived.
- …your latest failure might be a good thing — or bad — but you can't tell.
- If you don't know
where you're going,
you can't tell
when you've arrived…and if you don't know where you are, you could be in more trouble than you think.
- …it could be worse — you could think you know, and be wrong.
- …the size of the crowd that's following you might be a comfort, but you still don't know where you're going.
- …pretending otherwise fools only those who don't know where they're going either.
- …some of the people who disagree with each other about where you're going are probably right. But which ones?
- …you probably also don't know why you're going there.
- …it doesn't matter whether or not you're faster than the competition.
- …cutting the cost of getting there could be a waste of money.
- …there's no point arguing about the best way to get there.
- …there's no point arguing about the best way to argue about the best way to get there.
- …you might be headed away from where you ought to be.
- …asking for directions won't do much good.
- …going faster might be a bad idea.
- …going slower might be even worse.
- …following other people who seem to know where they're going won't get you there.
- …you might already be there.
For more on achieving and inspiring goals, see "Corrales Mentales," Point Lookout for July 4, 2001; "Commitment Makes It Easier," Point Lookout for October 16, 2002; "Beyond WIIFM," Point Lookout for August 13, 2003; "Your Wishing Wand," Point Lookout for October 8, 2003; "Give It Your All," Point Lookout for May 19, 2004; "Workplace Myths: Motivating People," Point Lookout for July 19, 2006; "Astonishing Successes," Point Lookout for January 31, 2007, and "Achieving Goals: Inspiring Passion and Action," Point Lookout for February 14, 2007.
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More articles on Personal, Team, and Organizational Effectiveness:
- No Surprises
- If you tell people "I want no surprises," prepare for disappointment. For the kind of work
that most of us do, surprises are inevitable. Still, there's some core of useful meaning in "I
want no surprises," and if we think about it carefully, we can get what we really need.
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- Participating in or managing a virtual team presents special communications challenges. Here's Part
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- Wacky Words of Wisdom: II
- Words of wisdom are so often helpful that many of them have solidified into easily remembered capsules.
And that's where the trouble begins. We remember them too easily and we apply them too liberally. Here's
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- Unnecessary Boring Work: I
- Work can be boring. Some of us must endure the occasional boring task, but for many, everything about
work is boring. It doesn't have to be this way.
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- Some deadlines are so unrealistic that from the outset we know we'll never meet them. Yet we keep setting
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Forthcoming issues of Point Lookout
- Coming May 23: Narcissistic Behavior at Work: IX
- An arrogant demeanor is widely viewed as a hallmark of the narcissist. But truly narcissistic arrogance is off the charts. It's something beyond the merely annoying arrogance of a sometimes-obnoxious individual. What is narcissistic arrogance and how can we cope with it? Available here and by RSS on May 23.
- And on May 30: Chronic Peer Interrupters: I
- When making contributions to meeting discussions, we're sometimes interrupted. Often, the interruption is beneficial and saves time. But some people constantly interrupt their peers or near peers, disrespectfully, in a pattern that compromises meeting outcomes. How can we deal with chronic peer interrupters? Available here and by RSS on May 30.
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- This program
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development. Read more about this program. Here's
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- Fifth Third Bank, 5717 Madison Road, Cincinnati, OH 45227:
Monthly Meeting, Cincinnati
chapter of the International Institute of Business Analysis. Register now.
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